Account Manager

Overview

FWD People is a full-service strategic marketing agency delivering meaningful and measurable results in the health and non-profit sectors. We take pride in being our clients' trusted strategic partner—staying ahead of the curve, and leveraging our expertise and foresight to help them navigate change and seize opportunities. We approach every challenge with a commitment to innovation, excellence, and empathy, and we seek the same qualities in our leaders. As a fast-growing, senior team, we're excited to welcome more forward-thinking individuals who will help us drive growth, foster positive change within our client's industries, and have fun along the way.

We’re looking for an Account Manager to keep our work moving forward. You'll be the connective tissue between Account, Creative, and Ops, making sure every project is set up for success from kickoff to delivery. You'll help teams stay organized, resourced, aligned, and on track, while creating the kind of calm, clear structure that lets great work shine. To be successful in this role, you'll be proactive, ridiculously organized, great at communicating across disciplines, and comfortable juggling priorities. If you see around corners, bring clarity to chaos, and enjoy helping teams feel supported from start to finish, we'd love to meet you!

At FWD, we care deeply about our work and the people we work with — we take our no-jerk policy seriously. You’ll thrive here if you bring ownership without ego, a sense of humor, and a love of building brands that matter.

What You'll Do

• Keep projects organized and moving. You'll own the core structure of each project -- from clean file organization and version control to tracking deliverables and guiding teams through any legal/regulatory steps — ensuring everyone knows where things stand at all times.

• Support project financial health. Build smart, realistic estimates, while monitoring burn, scope, and forecasts so you can spot risks early and help teams adjust before they become problems.

• Manage timelines and coordination. Create timelines that actually work, keep all partners aligned to them, and proactively shift schedules as priorities evolve so delivery stays smooth and predictable.

• Help with resourcing and prioritization. Work closely with Operations to match the right people to the right projects, monitor capacity, and surface any conflicts or bottlenecks early with thoughtful solutions.

• Own project tracking. Maintain accurate, useful project data within our PM system, keeping tasks, timelines, and status updates current — and recommend workflow improvements as we continue to scale.

What You'll Bring

• 4+ years of project management experience within advertising, marketing, or creative agency.

• You understand how creative work moves — from strategy and concept to production and delivery.

• You can manage multiple projects with shifting priorities without losing clarity or calm.

• You communicate clearly and collaboratively across creative, account, and leadership teams.

• You bring deep attention to detail and the kind of organization that helps teams breathe easier.

• You’re confident using project management platforms and standard business tools.

• You can interpret budgets, estimates, burn, and financial reports with ease.

• You show up solutions-forward, steady, and thoughtful — especially when things get messy.

Bonus Points If:

• You’ve used resource management or traffic tools.

• You’re familiar with digital, video, and print production workflows.

• You’ve worked in highly regulated industries like healthcare or animal health.

Interviewing at FWD People

We believe in transparency and respect for your time. Our hiring process is designed to be open, fair, and as straightforward as possible, giving you a clear picture of what to expect while also giving us a chance to get to know you. Here’s how it works:

• Initial Conversation: A friendly chat to learn about your background, goals, and what excites you about this opportunity (and in general).

• In-Depth Interview: A deeper discussion about your skills, experiences, and how you envision contributing to our team.

• Scenario Conversation: A collaborative discussion where we’ll walk through a few real-world scenarios together. This is an opportunity to show us how you think through challenges, make decisions, and approach problem-solving.

• Final Interview: An onsite conversation with some additional folks on our team