Customer Business Manager

We are seeking a detail-oriented, strategic business leader to join our dynamic team leading our Ingredient & Foodservice Dry Pasta business. This role has responsibility for managing the P&L and budget to ensure we meet our annual plan and long-term strategic objectives in these categories. This Business Unit Manager will develop short- and long-term strategies, new product platforms, packaging and new item commercialization in collaboration with cross-functional teams. This position will be responsible for commercialization process management, responding to sales proposals, developing bid submissions, and own pricing decisions.

Employee Type:

Full time

Location:

US Works from Home

Job Type:

Field Sales

Job Posting Title:

Customer Business Manager

Job Description:

Schedule: Mon- Fri

Work Location: Remote (preferred geographic territory in western US)

Benefits: Medical, Dental, Vision, 401(K) with match, STL/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident insurance, Identity and Fraud Protection plan, Legal and Critical Illness.

Salary, based on experience and other qualifications: $93,000 to $158,000 annual with additional bonus potential.

Roles & Responsibilities:

• Responsible for the day-to-day customer relationship and is the primary contact for customer buyer.
• Where applicable, provides management and oversight to the Winland broker network.
• Sells the Winland value proposition proactively and customizes the value proposition for the customer​.
• Accountable for accurate demand plan (Forecasting) and addresses gaps to Customer Annual Operating Plan (AOP).
• Owns all business inputs to the creation and delivery of the Customer AOP at a category level.
• Accountable for delivering the customer and region AOP.
• Develops the customer and region Sales and Pricing initiatives aligned to Winland’s key business initiatives.
• Enhances/delivers Winland’s profitability goals at the customer / region level.
• Works closely with Insights and Analytics to identify Whitespace opportunity and to develop annual plans to address these opportunities.
• Works closely with Winland’s commercialization team to identify innovation, packaging and assortment opportunities for the CBM’s customers and regions of responsibility.
• Clearly defines and communicates customer requests to organization.
• Analyzes Customer data and identifies actions to drive positive business performance for Winland and the customer​.
• Develops and executes customer trade spend strategy.
• Understands and works effectively in Winland’s Integrated Planning System (WIPS) to manage the company’s Trade spend.
• Provides strategic/financial recommendations for bids, trade management and total customer growth.
• Collaborates cross-functionally to facilitate customer plan delivery.
• Develops and delivers bid strategy and execution for best customer/Winland outcome​.
• Works with the Customer Data Specialist (CDS) to create and enter product opportunities into our Product Portfolio Management System (PPM) ensuring customer’s expectations are clearly defined.
• Delivers business improvements against customer-supplier scorecard metrics.
• Engages director/commercial leadership to support customer initiatives.
• Proactively identifies opportunities to reduce/eliminate Damages, Distressed or Donated products (DDD), and understands key drivers to help mitigate future risk of product obsolescence.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications & Experience:

• Bachelor’s degree in Business, Finance or related field required.
• Minimum of 5 years of business experience in sales or related field required
• Broker or Key Account Management experience with large or multiple accounts; ability to influence third party partners to achieve profitable results required
• Category Leadership experience
• Ability to transform insights and analytics into customized strategic account plans for deliver growth
• Excellent oral, written, interpersonal communication skills and effective relationship building
• Excellent business analytical skills – use of data to drive product and pricing strategies, and their impact to production forecasts
• Solid financial acumen - Understanding of P&L and price implications to optimize customer bid strategies and management of trade funding
• Fluency in Power BI, SAP, Share