Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

variable, in/around 9a-5p

Shift:

4 - Mixed Shift, 7.5 Hours (United States of America)

Hours:

37.5

Cost Center:

71000 - 0737 FCT Worcester East

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the Director of Children’s Community Based Services, the FCT/CSA Program Director is responsible for the daily administrative oversight of Community Service Agency (CSA). The CSA/FCT Program Director is responsible for the day to day operations of the Community Service Agency in accordance with CHL and Masshealth/CBHI standards and polices, and procedures.  The FCT/CSA Director will oversee the program leadership team, including the ICC Supervisor and Family Partner (FP) Program Director and FP Supervisor, which includes the training, coaching, and supervision of ICC Supervisors and the FP Program Director.  In addition, the FCT/CSA Program Director will work to fulfill all state and funding mandates and contractual obligations for the FCT program, including working with the Managed Care Entities (MCEs), as well as participating in agency/community meetings as needed and indicated by the Director of Children’s Community Based Services  In partnership with the Director of Children’s Community Based Services, the FCT/CSA Program Director will oversee the CSA subcontract CHL has with LUK..

MAJOR JOB-SPECIFIC COMPETENCIES:

• Demonstrates a working functional knowledge of the CBHI and children’s behavioral health systems.
• Is able to coach, teach, or otherwise assist staff to successfully engage youth and their families in the Wraparound process and to develop strong working relationships with youth, families, and colleagues in the family/child serving human services system including but not limited to clinical providers, primarily care providers, case managers, school personnel, and/or state agency representatives.
• Effectively oversees all elements of the Community Service Agency (CSA) including program development and administration, including but not limited to managing budgets, collecting and using CQI data, monitoring productivity, billing, and revenue.
• Demonstrated ability to effectively communicate with youth, families, colleagues, and community members in a manner that is sensitive to their racial/ethic/cultural/class backgrounds.
• Demonstrate effective leadership skills, including strong communication skills and the ability to train, coach, and provide feedback to the FCT Leadership team.
• Maintains the highest standards of ethics and demonstrates professional attitude and conduct.

SPECIFIC DUTIES:

Provides essential leadership in the creation and maintenance of a positive and collaborative working environment where all FCT employees and enrolled youth and their families feel welcome, supported, and comfortable.

Oversees day to day operation of the FCT program, including the ICC and Family Support & Training (FS&T) activities, and ensures the CSA services are in compliance with all contractual, licensing and agency policies and procedures. Provide direct administrative and clinical supervision to the FP Program Director and the ICC Supervisors to assist and coach them in their supervision of the FCT FPs and ICCs.

Through direct supervision or under the supervision of a member of the FCT program leadership, ensure administrative support staff receive direct and regular supervision, coaching, and training. Convene regular administrative staff meetings to address issues of morale, work environment, policies, and procedures. Identify ongoing training needs for the FCT staff, and work with