Billing Solutions Coordinator (Medical Collections Call Center)

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW  

The Billing Solutions Coordinator is responsible for resolving incoming inquiries for Revenue Cycle Management/Patient Billing, which includes patient eligibility, benefits, billing, and collections questions related to patient/client care. The Billing Solutions team ensures prompt, courteous service to all customers: patients, vendors, health plans and clinic employees. 

HOURLY PAY: $18.00 20.00/hour 

LOCATION: Remote
 

Shift by time zone: 

10:30am-7:00pm EST
9:30am - 6pm CST
8:30am - 5:00pm PST

RESPONSIBILITIES 

• Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service 
• Communicate with offices and patients to ensure current information  
• Processing payment requests from patients 
• Accurately updating insurance plan and other portal information for patients as requested 
• Support leadership with daily, weekly monthly reporting needs as required 
• Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers 
• Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting 
• Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary 
• Review billing transactions for accuracy and to help resolve payment posting challenges on accounts 

SKILLS & EXPERIENCE 

• High school diploma or GED equivalent required; Bachelor’s degree preferred 
• 2+ years of experience in a call center environment; healthcare revenue cycle experience strongly preferred 
• Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems 
• Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email 
• Strong understanding of major health insurance carriers (in and out-of-network) 
• Knowledge of medical terminology 
• Demonstrated professionalism in dealing with confidential and sensitive patient information 
• Detail-oriented with ability to multi-task and prioritize in a fast-paced environment 
• Ability to type fluently 
• Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients 
• Qualified candidates must be legally authorized to be employed in the United States 
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status 
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 

#LI-Remote

Physical Requirements: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 2