Clerical Support Staff

Department:

36402 Advocate Illinois Masonic Medical Center - Respiratory Therapy Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

06:00-14:30

Major Responsibilities:

• Departmental/Unit Support Activities: Completes activities that support the department reputation and result in efficient and effective operations on a daily basis.
  •     1)Perform, meet and greet function for all visitors to the department.
  •     2)Answer the phones for all of the departmental areas.
  •     3)Immediately resolves customer issues/concerns that fall within scope of their job description and competency.
  •     4)Triage calls while securing information to minimize need to forward caller.
  •     5)Works in a manner that is in compliance with hospital infection control standards, OSHA and other regulatory agencies, i.e. serves as D.S.L.
  •     6)Keep the department supplies stocked, maintain a current supply of required patient forms including downtime forms and dispose of outdated forms.
  •     7)Complete daily departmental safety rounds which include checking the corridors and the general environment for safety issues.
  •     8)Keep work area and other public areas of the department neat and orderly.
  •     9)Perform daily check of all office equipment, e.g. printers, copiers, etc. for proper functioning and follow through on all maintenance activities to keep equipment in good working order.
  •     10)Maintain departmental/unit logs, statistics, CQI indicators, minutes and reports.
• Departmental/Unit Support Activities: Completes activities that support the department reputation and result in efficient and effective operations on a daily basis. (Accountability A continued...)
  •     1)Type and post all meeting minutes.
  •     2)Monitor and assist with completion of department charges every shift; identifies any problems with charges.
  •     3)Check and keep up the department bulletin boards and post all recognition and unit information, e.g. CQI outcomes, newsletters, announcements, etc.
  •     4)Complete supply procurements and follow trends regarding management of supplies in order to make appropriate adjustments to departmental par stock levels.
  •     5)Maintain overall department appearance and resolve housekeeping matters.
  •     6)Participate in cost containment strategies with efficient use of resources.
  •     7)Request and monitor equipment rental along with processing payment; keep supporting documentation.
• Customer Support Activities: Interactions with all customers (patients, family, physician and other co-workers) will be based on Advocate’s Service Expectations.
  •     1)Welcome and greet all visitors that arrive in the department.
  •     2)Escort visitors to their destination if they need assistance.
  •     3)Answer telephone utilizing the hospital standard script.
  •     4)Utilize Customer Service Recovery Skills when interacting with a dissatisfied customer.
• Self and Team Development Activities: Responsible for development of self and team to improve skills and morale of department.
  •     1)Assesses own learning needs, seeks appropriate training and development and sets own objectives and goals.
  •     2)Participates in cross-training to other departments, as identified, especially in Pulmonary Services.
  •     3)Serve to improve the morale of the department by fostering positive communication between all members of the healthcare team.
  •     4)Orient new staff members to the clerical role including hospital computer systems and phone system.
  •     5)Fosters an environment where Advocate’s values can flourish: • Compassion - Care for the whole person • Equality - We respect everyone • Excellence - We are empowered to improve • Partnership - We pool our talents as a team • Stewardship - We make sensible use of our resources
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