Patient Service Coordinator/Medical Asst

The Department of Otolaryngology is seeking a Patient Service Coordinator/Medical Asst for the Bethesda clinic location will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. The PSC/MA has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The PSC/MA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The PSC/MA reports to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the PSC/MA to the area's policies and procedures. The PSC/MA must demonstrate competency in all skills related to the performance of patient care. The PSC/MA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The PSC/MA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area. Time will be split .75FTE as a MA and .25FTE as a PSC in the Johns Hopkins Oto clinic.

Specific Duties & Responsibilities

• Contributes to smooth clinic operation by directing patient flow, paying close attention to volume of patients registering, being placed in clinic rooms and checking out. Ensures that patients are placed in rooms on time.
• Provides cross coverage for the full-time MA and PSC (registration).
• Obtains and records patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height.
• Assists patients to exam room and prepare patients for examination and/or diagnostic procedures.
• Prepares examination or treatment areas before, during and after patient use.
• May assist with medical records preparation.
• Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks.
• Operates clinical equipment as directed by a physician.
• May perform phlebotomy functions (only, when necessary, i.e. the full-time phlebotomist is absent, and no back-up is available).
• Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.
• Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR.
• Order, stock and maintain exam rooms and clinic areas with standard levels of supplies (only when necessary).
• Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.
• May perform related and delegated tasks which include requests for prescription refills, taking and relaying messages and running errands.
• Ensures that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.
• Serves as a back-up to maintain room assignment grid for all physicians practicing at the White Marsh clinic. Independently resolves any issues with daily room assignments and coordination of clinic flow. Determines when to involve the clinic manager in the resolution of issues that may be beyond the scope of his/her authority.
• Completes all functions of primary full-time medical assistant in his/her absence. Other duties as assigned.
• Telemedicine triage as needed.

• High School diploma or GED required.
• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 120 days of date of hire.
• Current CPR certification by the American Heart Association or the American Red Cross required.
• Must maintain MA and CPR certification/registration during duration of employment in this position.

Classified Title: Patient Service Coordinator/Medical Assi  
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: Min $16.00 - Max $28.50 HRLY ($55,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Mon-Fri/8:00-4:30 
Exempt Status: Non-Exempt