Manager, Service Contracts

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.

• Owning your ambition and fueling your career growth.

• Thriving in a supportive team environment that inspires you to strive for excellence.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hear more about Shaping the Future of Hach: 

 https://www.veralto.com/company/hach

Veralto’s 2025 Sustainability Report:  

https://lnkd.in/g2P6_iP5  

We offer:

• Day 1 Health, dental, and vision as well as 401(k) with a match!

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

About the role:

Reporting to the Sr. Manager, Commercial NA Service, this person will lead the North America Service Renewal team with 10 direct reports. The team is comprised of 9 renewal representatives and 1 manager of the Service Contract Team, who has 5 direct reports.

As Manager, Service Contracts we will rely on you to evolve the service renewals group and processes and engage your team to proactively manage service renewals and the expansion of those renewals to accelerate growth. You will execute service strategy and work closely with the commercial service team and the sales team to maximize the effectiveness of our overall service channels to deliver goals and objectives.

This position will be based in our Loveland, CO office.  

In this role, you will:

• Develop service sales strategies/plans and reporting systems to monitor and measure service renewal performance output.

• Manage and measure performance by using KPIs. Problem-solve and institute countermeasures where appropriate to achieve goals.

• Drive service renewal results by guiding the team on the on-time renewal process, renewal expansion, and funnel management

• Manage all aspects of our annual performance review process

• Where appropriate, leverage Veralto Best Practice to refine Hach's service contracts team operational standards, organizational structure, and service levels to meet Hach's strategic needs

• Develop, refine, and administer compensation and incentive programs per Hach's Sales Compensation Manager

• Implement creative promotional programs and develop cross-sell/up-sell skills of the team 

• Drive associate engagement within the department and cross-functionally for the company and associates.

The essential requirements of the job include:

• 5+ Years of experience in a leadership role

• 5+ Years of experience with service contracts, renewals, and/or sales

• BA or BS degree in Business or Management, or equivalent experience preferred

• Experience using CRMs including Compass or Salesforce a plus

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’