Senior Telecom Engineer

EEOC Statement

“Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

You must be authorized to work in the United States without employer sponsorship.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

This position is: Remote

Travel requirements: Up to 10% travel to the corporate office – Brentwood, TN

POSITION SUMMARY:

The Sr Telecom Engineer is instrumental in supporting enterprise voice services across Lifepoint facilities, with a focus on Zoom Phone migration, telecom engineering, analog voice gateway support, paging and nurse call integrations, Concord fax implementation, and day-to-day operational support. This position serves as a primary technical resource for Voice Services project delivery and incident resolution, partnering with facility contacts, internal IT teams, vendors, and business leaders to ensure reliable voice, fax, and telephony services.

ESSENTIAL FUNCTIONS:  

• To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 
• Supports Zoom Phone discovery, design, build, testing, and cutover activities for existing and new facilities.
• Builds and maintains Zoom Phone site configurations, including subaccounts, users, common area phones, call queues, auto attendants, voicemail, call routing, paging groups, analog devices, and E911 requirements.
• Analyzes, diagnoses, and resolves voice service issues related to Zoom Phone, Cisco Call Manager, Lingo/Broadsoft, paging systems, nurse call integrations, voice gateways, call routing, voicemail, and endpoint registration.
• Partners with internal teams, facility contacts, vendors, and project managers to collect inventories, validate site requirements, confirm phone models, document call flows, and prepare sites for migration.
• Provides technical guidance on physical phones, softphones, wireless handsets, analog telephone adapters, audio codes gateways, SIP trunks, paging equipment, nurse call connectivity, and fax line transitions.
• Supports vendor coordination with Zoom, CDW, Concord, Lingo/Bullseye, carrier partners, paging vendors, nurse call vendors, and facility service providers to troubleshoot issues and complete project deliverables.
• Supports Concord fax implementation activities, including queue setup, user account creation, fax forwarding, test fax validation, training support, access verification, and post-cutover issue resolution.
• Creates and maintains technical documentation, runbooks, implementation checklists, device login procedures, site templates, support notes, and knowledge articles for Voice Services platforms and processes.
• Collaborates with network, security, endpoint, facilities, clinical operations, and application teams to validate dependencies for voice services, including VLANs, firewall requirements, SBCs, SIP trunks, E911, and analog integrations.
• Monitors voice platforms and infrastructure for availability, performance, registration status, call quality, licensing, capacity, and operational readiness.
• Provides technical assistance and knowledge transfer to Voice Services team members, facility IT, project teams, and business stakeholders on voice, fax, paging, and telephony support processes.
• Participates in incident response, ServiceNow ticket resolution, priority issue follow-up, scheduled maintenance, and after-hours support as required.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information:

• Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
• Access to and/or works with sensitive and/or confidential information.
• Exhibit a [comprehensive] understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application