Senior Business Operations Director

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Business Operations Director - JLL

What this job involves: The Senior Business Operations Director serves as a strategic leader responsible for driving operational excellence, managing client relationships, and translating executive strategy into actionable business outcomes across multiple business lines within JLL. This role requires a seasoned professional who can navigate challenging stakeholder dynamics while ensuring seamless execution of organizational initiatives.

 

What your day-to-day will look like:

• Lead cross-functional initiatives that span multiple service lines, ensuring alignment between corporate strategy and operational execution

• Develop and implement operational frameworks that support business growth, identifying process optimization opportunities, and establishing performance metrics that drive accountability across teams.

• Translate high-level strategic objectives into practical, measurable action plans while maintaining focus on client satisfaction and business profitability.

• Manage sophisticated, high-stakes client relationships where challenges may include competing priorities, budget constraints, or organizational changes.

• Work with service line leaders to develop tailored solutions that address their specific operational challenges

• Facilitate collaboration between teams that may have competing objectives, and ensuring consistent service delivery standards across all touchpoints.

• Design and implement operational processes that enhance efficiency, reduce risk, and improve client outcomes

• Conduct regular assessments of current workflows, identifying bottlenecks or redundancies, and developing solutions that streamline operations while maintaining quality standards.

• Champion a culture of continuous improvement and innovation within sphere of influence

• Develop process/ project requirements, plan and implement projects to improve services

• Ensure all assigned programs meet or exceed the Account’s Project Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)

• Manage and report on critical & key performance measurements (i.e., savings, SLA’s, initiative implementation, training compliance, etc…)

• Build successful relationships within the JLL team and other client personnel to promote confidence, forward planning and best practices

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Required Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field required; MBA preferred.

• 8+ years of progressive experience in business operations, consulting, or related roles within professional services or commercial real estate.

• Demonstrated experience managing operations across multiple business units or service lines is essential.

• Experience working with complex, multi-stakeholder environments and managing large-scale operational initiatives

• Familiarity with real estate technology platforms and industry-specific software applications is advantageous.

• Demonstrated resilience and ability to thrive in fast-paced, high-pressure situations. 

• Demonstrated ability to gain results through team members without direct management responsibility

• Proven ability to adapt quickly to changing business needs and market conditions.

• Strong interpersonal and leadership skills

Preferred Qualifications:

• Strong consulting background managing multiple service lines across large company

Location: Reston, VA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Reston, VA

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the t