Executive Assistant to the Hotel General Manager (FT)

LOCATION

Catamaran Resort Hotel & Spa
The Catamaran Resort Hotel and Spa is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego's famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen.

The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY
The Executive Assistant (“Asistente Ejecutivo/a”) to the Hotel General Manager provides high-level administrative and clerical support to General Manager and when needed other senior leaders at the hotel level.  Responsible for managing schedules, responding to guest and vendor requests, conducting billing and payment research, handling VIP reservations, preparing documents, coordinating meetings, handling correspondence, and ensuring smooth daily operations within the executive office. This role requires strong organizational, communication, and time management skills, and the ability to work independently when needed always with a high degree of discretion and confidentiality.

PAY & PERKS

• Compensation: $26.00 - $30.00 DOE**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Reads and routes incoming mail. Responds as needed to guest inquires and feedback
• Monitors Medallia guest surveys daily and responds on behalf of General Manager to all promotor surveys.
• Maintains a record of returning guest satisfaction recovery stays and notifies relevant departments of guest stay dates, prior issues and any action items.
• Issues and maintains record of all complimentary stay certificates, for guest satisfaction, group concessions or charitable donations.
• Composes and sends routine correspondence/emails to guests and vendors as needed
• Organizes and maintains file system and files correspondence and other records.
• Supports Safety Committee Director in execution of safety program and special events, takes minutes at monthly safety meeting and supports hotel wide safety efforts
• Provides translation assistance for Spanish-speaking associates wanting to speak with the GM.
• Answers and screens incoming telephone calls, handling routine requests without direction when possible.
• Coordinates GM’s schedule and makes appointments as needed
• Greets scheduled visitors and conducts to appropriate area or person.
• Occasionally arranges and coordinates travel schedules and reservations.
• Conducts research and special projects as requested by GM including compiling data in easily understood format.
• Coordinates and arranges meetings, prepares agendas, and reserves meeting space as needed.
• Maintains and produces files