Orthopedic Medical Assistant – Triage

Job Title: Orthopedic Medical Assistant – Triage Operator

Location: Atlanta, GA - This position is 100% in office
Schedule: M-F
Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

Are you an experienced Medical Assistant with a strong orthopedic background and excellent clinical judgment? Do you thrive in fast-paced environments where patient communication and critical thinking matter?

We are seeking a dedicated Orthopedic Medical Assistant – Triage Operator to serve as the first clinical point of contact for our patients. This role is essential in ensuring safe, timely, and efficient management of musculoskeletal concerns while supporting providers and enhancing patient access to care. 

What You’ll Do

As a key member of our orthopedic care team, you will:

• Perform structured telephone and electronic triage for orthopedic patients
• Assess acute injuries, post-operative concerns, pain escalations, and neurologic symptoms
• Identify red flags and escalate appropriately to the RN or provider
• Provide standardized post-operative guidance and patient education
• Coordinate urgent appointments, imaging, and referrals
• Document all interactions accurately in the EMR
• Support efficient workflow and reduce unnecessary provider interruptions

What We’re Looking For

Required:

• 3-5 years of orthopedic or musculoskeletal clinical experience
• Strong communication and documentation skills
• Comfort working in a high-volume clinical environment
• Ability to apply clinical protocols with sound judgment

Preferred:

• Prior triage or call center experience
• Post-operative orthopedic care experience
• Knowledge of orthopedic terminology and imaging

Why Join Our Team?

• Be part of a growing orthopedic practice focused on high-quality, patient-centered care
• Work in a structured, protocol-driven environment with RN oversight
• Contribute directly to improving access, safety, and efficiency
• Competitive compensation and benefits package
• Opportunities for growth and professional development