Dutch speaking Technical Support Customer Representative - Part Time

<p></p><p>Job Title:</p>Dutch speaking Technical Support Customer Representative - Part Time<p></p><p>Job Description</p>Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers"<p>Are you ready to deliver timely, accurate and professional customer service<span> </span><b>via phone, chat, social media and email</b>? The target is to ensure excellent service standards and maintain high customer satisfaction.</p><p></p><p><b><u>What you’ll be doing at Concentrix Greece:</u></b></p><p>• Management of incoming calls, chats, messages and emails</p><p>• Identify and assess customers’ needs to achieve satisfaction</p><p>• Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed.</p><p>• Build sustainable relationships of trust through open and interactive communication</p><p>• Provide accurate, valid and complete information by using the right methods/tools</p><p>• Meet personal/customer service team targets and case-handling quotas</p><p>• Keep records of customer interactions, process customer accounts, and file documents</p><p>• Follow communication procedures, guidelines, and policies </p><p></p><p><b><u>What we’re looking for:</u></b></p><ul><li><p>Native/near native in Dutch</p></li><li><p>Good command in English.</p></li><li><p>Part-time employment (20h per week)</p></li><li><p>Passionate about technology and its background</p></li><li><p>Logical acumen, good analytical and integrative thinking.</p></li><li><p>Ability to quickly understand complex matters or quickly grasp a briefing content and apply it during   your customer contact</p></li><li><p>Problem solving and solution oriented, you like to see things completed as expected</p></li><li><p>Stress-resilient, used to working in a fast-paced environment</p></li><li><p>You are able to stay calm during technical incidents </p></li></ul><p></p><p><b><u>What we offer:</u></b></p><ul><li><p>Indefinite contract</p></li><li><p>Competitive remuneration package (14 Salaries)</p></li><li><p>Opportunities for international Career through our International Mobility program</p></li><li><p>Employee events</p></li><li><p>Private health insurance + Dental Care</p></li><li><p>3 euros meal voucher in Up Hellas card per working day</p></li><li><p>Free gym and other well-being activities</p></li><li><p>Enjoy with your lunch break at our brand new corporate cafeteria</p></li></ul><p></p><p>You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too.</p><p>More than your background, it is your motivation and your personality that will make you part of our fun-loving community.</p><p><b>Concentrix<span> </span></b><b>Hellas is an equal-opportunity employer</b></p><p><b>Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.</b></p><p></p><p>Location:</p>GRC Athens - Ilia Iliou 51<p></p><p>Language Requirements:</p>Dutch (Required), English<p></p><p>Time Type:</p>Full time<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a></b></p>