Lead Engineering Project Manager

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.

About the Lead Engineering Project Manager:

• Champion the adoption of new initiatives and continual service improvement initiatives to enhance process efficiency and service quality.
• Collaborate with global teams across Infrastructure, Cloud Engineering, DevOps, and Support to improve service resilience, incident prevention and drive initiatives to improve work methods using a continuous improvement background.
• Drive Problem Management initiatives, facilitating RCA (Root Cause Analysis) and ensuring long-term corrective actions are implemented.
• Lead end-to-end incident management lifecycle, including triage, coordination of resolution efforts, communications, and executive-level post-incident reviews.
• Provide overall team leadership on critical issues, driving mitigation, root cause analysis, and preventive action initiatives.   
• Provide support for major incidents and escalations as needed.
• Oversee Change Management practices, ensuring risk-based change reviews, quality control of change records, and reporting of change success and failure rates.
• Provide data-driven reporting and dashboards to executive key stakeholders for operational transparency and performance trends across technology platforms. 
• Support SOX audit readiness by contributing to compliance documentation, evidence gathering, and control validations.
• Lead cross-functional service governance and review meetings.
• Provide support for major incidents and escalations, including nights and weekends as needed.

About you as the Lead Engineering Project Manager:

• 8+ years in project management, functionally leading project teams to drive complex solutions across technology teams, project managers and customer success teams.
• Background in Continuous Improvement (Lean) with demonstrated implementation programs to drive change. 
• Demonstrated ability to drive change in a dynamic fast fast-paced environment.
• 8+ years of experience in leadership in Technical Support.
• Deep understanding in the Product Development cycle and ability to influence outcomes.
• Expertise in ITIL frameworks, including Incident, Problem, and Change Management.
• Demonstrated ability to operate independently, manage competing priorities, and drive resolution across global teams.
• Strong communication and stakeholder engagement skills, including writing executive summaries and facilitating post-mortems.
• Experience with engineering tools (e.g., Jira, ServiceNow, Confluence) and alerting tools like PagerDuty.
• Familiarity with cloud infrastructure environments such as GCP, AWS, or Azure.
• Bachelor’s degree in computer science, Information Systems, or equivalent work experience
• PMP Certification and Lean Sigma (LLS) certification with practical implementation.

Preferred Qualifications of the Lead Engineering Project Manager:

• Critical thinking and ability to influence cross-functional and global teams.
• Experience leading process improvement or service maturity initiatives.
• Hands-on experience developing SLAs, KPIs, and service performance metrics.
• Background supporting SOX or other compliance frameworks.
• Advanced reporting and dashboard experience (Power BI, Tableau, etc.).

About Digital Turbine:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets. 
We are honored to have achieved numerous awards as an employer of choice, around the world, including: BuiltIn's Best Places to Work Awards in 2022, 2023 and 2024, DUNS 100 Best Places to Work in Tech for 2023 and 2024, and BDICode's 100 Best Companies to Work in 2024.
Digital Turbine is an equal opportunity employer committed to exemplifying diversity and