Clinical Operations Lead, Primary Care

About the company

At Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide.

Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale.

Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe.

In November 2023, Covera secured up to $50 million in a Series C extension led by Insight Partners. This capital fuels our mission to partner with healthcare providers, payers and employers to improve diagnostic care for patients everywhere.

About the role

At Covera, we work closely with primary care practices, physician organizations and other risk bearing entities to enhance patient care, quality and overall provider performance.  Our platform is the first of its kind to leverage radiology insights to power population health programs for primary care. The primary care Clinical Operations team is a new function with a critical role working closely with our primary care provider partners. This team will stand up new clinical programs and manage day to day operations to ensure high provider performance and clinical impact for patients.

We are looking for a Clinical Operations Lead to join our team. This position will report directly to the General Manager, Population Health and functions as the primary contact for our primary care practice partners. This person will play a central role across communications, program development and launch and on-going provider performance management. This person will work across the organization (e.g., strategy, analytics, clinical, operations) to ensure we bring the best of Covera to each primary care provider. 

This is a remote position; however, candidates must be based in or near Michigan, due to frequent in-person visits to assigned practices, with up to 50% travel required for this role. The ideal candidate will work directly with practices driving value-based care strategy including analyzing performance opportunities, assisting practices in understanding their data,  and providing guidance on how to meet key performance metrics related to operational processes, clinical processes and financial outcomes.

In this role, you will be expected to:

• Define and own overall Clinical Operations for primary care practices participating in Covera’s population health program
• Serve as the main POC for all primary care partners, including regular in-person check ins at primary care offices, ensuring exceptional stakeholder management, customer service and support
• Internally within Covera, build strong cross-functional processes with all teams (E.g., product, engineering, analytics, clinical) involved in delivering top-notch clinical operations for pop health 
• Work closely with the GM of Pop Health to stand up primary care performance management processes (KPIs, tracking / reporting, customer meeting cadence, etc.), ensuring Covera meets clinical and financial performance targets 
• Lead Joint Operating Committees between Covera and primary care / PO leadership teams
• Support the GM of Population Health in expanding the pop health program with primary care practices to include additional clinical programs, as appropriate based on continued advancement of technical AI solutions

Your profile:

• Minimum of 5 years’ experience in clinical account management, customer success or relevant fields, with experience interacting with mid-level and senior customer executives.
• Bachelor's degree required, graduate or healthcare degree a plus.
• Strong presentation, written, and verbal communication skills.
• Entrepreneurial mindset with a focus on creating, executing, and improving new functions.
• Healthcare experience working directly with providers is required; experience managing providers in value-based care is strongly preferred