Instrument Hall Coordinator

Overview:    

We are seeking an Instrument Hall Coordinator (IHC) who will provide technical support to enable neutron scattering experiments at the Spallation Neutron Source (SNS) and the High Flux Isotope Reactor (HFIR). This position resides in the Neutron Sciences Directorate at Oak Ridge National Laboratory (ORNL). The IHC’s core responsibility is to proactively resolve equipment and technical issues—in person or via a call-down list—to minimize schedule impacts and enable productive experiments. The role also supports coordination of activities in the SNS Target Facility and facilitates remote-access experiments. This position requires 12-hour rotating shifts. 

This position reports directly to the Instrument Hall Coordinator Supervisor and interfaces widely for example with: Users/Experimenters, Instrument Scientists, Instrument teams, Scientific Associates (SAs), engineers, instrument installation and maintenance personnel and other support technicians, target and accelerator operations personnel, site services, and ES&H personnel. 

Major Duties/Responsibilities:   

• Promote safe work practices throughout the instrument hall; conduct facility walkthroughs and reinforce safe work environments. 

• Support compliance with ES&H and quality program requirements, including ISMS; report potential non-compliances. 

• Provide a wide range of support to Users/Experimenters, including remote-access experiments, sample environment assistance, and instrument operations. 

• Serve as the primary User contact during off-hours and weekends, including providing text-based schedule updates and responding to problems. 

• Coordinate concurrent activities across organizations in the instrument hall regarding priorities, shared equipment, radiation protection, permitting, and logistics. 

• Perform equipment lifts using facility and instrument-specific cranes, minor shop tasks, and troubleshooting. 

• Coordinate with IHC Supervisor and Facility Complex Manager for general facility maintenance (e.g., HVAC, water leaks, lighting). 

• Prepare shift reports, track instrument downtime at both facilities, and communicate unresolvable issues to the IHC Team Leader and Group Leader. 

• Serve on the emergency squad; respond to and lead others in proper response to alarms. 

• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.  

Basic Qualifications: 

• An AS degree in a scientific or technical field and five years of experience 

• A combination of education and experience may also be considered (HS diploma and seven years of experience or BS and three years of experience) 

• Ability to work rotating shifts and respond to emergencies 

• Experience with Word, Excel, PowerPoint, and related software 

Preferred Qualifications: 

• Experience in technical operations and the ability to