Learning Experience Design Director

Use Your Power for Purpose

At Pfizer, we believe in the power of our people to make a difference in patients' lives. You will be at the forefront of our mission, working in the Global Customer Engagement Training (GCET) organization within the Chief Marketing Office (CMO) to enhance the knowledge and capabilities of our Customer Facing Colleagues (CFCs) and their leader lines across the Customer Engagement Platform (CEP) teams. Your role is pivotal in ensuring that our CFCs and their leader lines are well-trained and well-equipped to communicate the benefits of our innovative products and pro-patient policies. By designing comprehensive and seamless learning experiences for CFCs and leaders, you will help make our products accessible to more patients and providers, ultimately improving patient outcomes and fostering a deeper understanding of our patient-centric approach.

The Learning Experience Design Director is responsible for curating comprehensive training content and designing learning experiences for commercial CFCs and their leader lines. The Learning Experience Design Director is accountable for the successful design and development of a high quality and high impact learning experiences in line with business objectives and the needs of various CFC learner types and roles. The Learning Experience Design Director will leverage and lead the utilization of the GCET's learning technology stack to maximize individual, team, and organizational performance.

As a subject matter expert in curriculum, experience, and instructional design, the Learning Experience Design Director is responsible for leading and executing the design vision of GCET’s learner journeys and educating GCET teams on transferring that vision into buildable learner journeys, in-line with content standards, business objectives, modality principles, and CFC/learner role-based priorities. The role reports to the Learning Experience & Innovation Lead in GCET.

What You Will Achieve

• Partner across GCET Leadership Team, GCET Subject Matter Experts to include Multimodal Implementation / Platform System Operations Teams as well as Curriculum and/or Skills Leads, Innovative Program & Design Directors, and Digital partners to lead, plan, design, and curate learning assets, curricula, content, and programs for Commercial, US-based CFCs across Customer Engagement Platforms/Business Units (Primary Care; Specialty Care to include Inflammation & Immunology, Rare Disease and Hospital Business Unit; Oncology; and Global Value & Access / US Market Access)

• Leverage current and emerging learning technologies and design tools to design engaging solutions through Axonify, Degreed, SuccessFactors, Veeva, QStream, video, audio, and documents

• Lead and apply instructional design approaches and advise on measurement strategies

• Function as a design lead for GCET teams to assess client needs, curate content, and ensure compliance with content standards

• Present solution concepts and designs to commercial leaders

• Stay informed about the latest trends and research in learning technology to continuously improve the curriculum

• Follow ‘air traffic control’ principles and understand the importance of meeting learners where they are (including knowing when (and what type of content) to drop to learners as well as the importance of avoiding content overload)

• Collaborate with measurement/impact and analytics teams to continuously improve instructional design processes based on data insights

• Ensure compliance with educational standards and regulations in all instructional materials

• Ensure development plans utilize diverse and innovative methodologies for delivery and are produced with high quality in support of Inspection Readiness.

• Plan and execute assigned projects, associated budgets, timelines and other project specific deliverables within the scope of the initiative/project

• Manage course developments and designs across multiple projects concurrently

• Monitor, manage, and communicate status updates to multi-disciplinary teams on a routine basis

• Demonstrate effective project and vendor management capabilities

• Manage deliverables according to endorsed plans and timelines

• Act independently on self-initiated projects, leveraging knowledge from others and exercising judgment in complex decisions within GCET and related partners

Here Is What You Need (Minimum Requirements)

• Bachelor’s degree required

• 8+ years of prior, demonstrated subject matter expertise and experience (and/or equivalent professional certifications) in instructional design, learning strategy, and/or experience design,particularly i