Facilities Call Center Dispatcher

Facilities Call Center Dispatcher
Butterworth Hospital – 100 Michigan St – Grand Rapids

Schedule: Full Time, 10:30 p.m. to 7:00 a.m., Every Other Weekend
Pay: $16.80/HR

Job Summary

Serves as the primary point of contact for the receipt, triage, distribution, and management of some of, up to all, incoming requests for Plant Operations, Environmental Services, Clinical Engineering, temperature monitoring, and utility disruption critical incident management. These requests are by phone, web request, or directly utilizing work management software programs. Under the guidance of a Supervisor, participates in the overall building management program to provide high quality, cost effective service with a high emphasis on customer satisfaction.

Essential Functions

• Communicates and collaborates with the Supervisor, customer, and other trades and sub-contractors to ensure quality, timely, cost effective maintenance with continuity and coordination of services.
• Completes appropriate written documentation as required by department policy. Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Monitors numerous internal emergency systems including but not limited to: fire alarms, code alerts, medical gas, building automation, electrical, tube, maintenance management, and elevator status. Answers emergency calls, remaining composed in high stress situations in order to obtain complete and accurate information, and triages and disseminates calls in a timely and appropriate manner.
• Manages calls for service-related facility repairs and issues and assigns work orders.
• Ensures that individual departmental productivity metrics are met
• May assist customers with directions, badging, escorts and other calls for assistance. Ensures patients, family members and guests are treated with kindness and respect. Demonstrates a high level of tact and patience under stressful conditions.
• Parking & Transportation only: Maintains a working knowledge of, and be able to troubleshoot all of the parking equipment including the automatic pay lanes, tickets dispensers, and gate box controls.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

Required

• High School Diploma or equivalent

• 6 Months of relevant experience

Preferred

• Telecommunications experience
• Experience working in a hospital or dispatch setting in an environment of comparable size and complexity

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Facility Operations - 1 Help

Employment Type

Full time

Shift

Night (United States of America)

Weekly Scheduled Hours

36

Hours of Work

10:30P - 7:00A

Days Worked

Week One: Mon, Tue, Thurs, Fri, Sat Week Two: Sun, Tue, Wed, Thurs

Weekend Frequency

Every other weekend

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job app