Director, Program Management and Business Operations

Fleet Data Centers designs, builds and operates mega-scale data center campuses. Fleet provides its customers flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure. Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of upleveling data center development scale and operations in the face of rising demand. Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+. This unique model enables Fleet to provide the world’s largest and most sophisticated customers a seamless extension of their own data center fleets with constant access to design innovation. Fleet is headquartered in Denver, Colorado, with satellite offices in Seattle, WA and Arlington, VA.

Position Overview:
The Director, Launch Program Management, will be responsible for leading and overseeing the strategic planning, execution, and successful delivery of new product and region launches within the Fleet Data Centers cloud infrastructure development domain. This leadership role will work closely with investment & strategy, customer solutions and services, product development, engineering, construction, finance, and marketing teams to ensure timely, efficient, and high-quality product launches across global markets. The ideal candidate is a seasoned program management leader with extensive experience managing cross-functional teams, complex projects, and delivering large-scale initiatives in cloud services or technology-driven environments on-time and within budget.

Key Responsibilities:

1. Program Strategy & Leadership

a. Develop, define, and execute a comprehensive product launch strategy that aligns with organizational goals and timelines.
b. Lead a team of senior program managers and coordinators to drive product/service releases from inception through deployment.
c. Act as the primary point of contact for leadership on all launch-related activities, providingregular updates on milestones, risks, and issues.
d. Partner with construction, engineering, planning & delivery, product, and operations teams to design scalable launch frameworks and processes for continuous improvement.
e. Define KPIs and success metrics for launch programs and report on progress against these metrics.

2. Cross-Functional Collaboration

a. Collaborate with investments & strategy, customer solutions & services, product development, construction, engineering, planning & delivery, finance, procurement, and marketing teams to ensure end-to-end alignment on project objectives, timelines, and deliverables.
b. Work closely with product, construction, engineering and finance leads to ensure resource allocation and support for critical launches.c. Manage stakeholder communications, ensuring clear, consistent messaging across all internal and external teams.
d. Facilitate cross-functional workshops to resolve issues, optimize product roadmaps, and ensure on-time delivery.

3. Program Management & Execution

a. Oversee the planning and execution of product launches across multiple programs, technologies and regions, ensuring adherence to deadlines, budget constraints, and resource management.
b. Implement and maintain project management best practices (Agile, Scrum, Waterfall) to ensure effective tracking of deliverables.
c. Lead risk management efforts by identifying potential roadblocks, creating contingency plans, and proactively addressing risks before they impact the launch schedule.
d. Build and maintain project dashboards and tracking systems to ensure all stakeholders are informed of launch status and progress.

4. Stakeholder Communication & Reporting

a. Prepare and present executive-level summaries of launch progress, risks, and mitigation strategies.
b. Serve as the voice of the program, interfacing with C-suite and senior leadership teams to ensure alignment and garner support for strategic initiatives.
c. Drive post-launch reviews, documenting lessons learned and sharing best practices for future launches.
d. Collaborate with customer success and marketing teams to gather customer feedback and inc