Sr. Dir., DT GTM Chief of Staff

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role

The Chief of Staff (CoS) position, reporting to the SVP, Digital Technology Go To Market (DT GTM), plays a pivotal and elevated role in transforming the business to drive lasting impact for the organization. With a human first mentality, the ideal candidate is a versatile, proven relationship builder and an intellectually curious individual who can develop trust with key leaders and stakeholders across the organizations to “make it happen.”  

The CoS will be expected to demonstrate problem-solving skills, be proactive and drive focus on the highest priorities. This role will handle several principal duties, all focused on making time, information and decision processes more effective for the team. Therefore, the candidate must be able to combine strategic thought leadership and strong execution with organizational savvy to drive action and results.  

In this role, the CoS will work closely with executives, product management, portfolio management, finance, cross functional teams, executive communications, business operations and other CoS to assess the changing needs and provide solutions that help achieve business goals. The CoS position will be a thoughtful steward of our values as a company and organization. 

Responsibilities: 

• Manage a team responsible for finance, communications, and people culture 

• Oversee P&L for DT GTM and make recommendations on investments and reductions to meet financial goals 

• Partner with the SVP of DT GTM to align on strategic initiatives and drive organization-wide product initiatives with cross-functional leaders and stakeholders 

• Drive the operational rhythms required to ensure the effective monitoring and analysis of critical KPIs for the GTM product and the engineering leadership team  

• Increase in decision-making velocity to ensure we innovate faster for our customers and partners by constantly removing internal inhibitors 

• Act as the key representative of SVP and executives, identifying and executing on opportunities for greater alignment, coordination and synergies across DT GTM and stakeholders 

• Collaborate with HR, Executive Communications and Corporate Communications to ensure regular and transparent communication with the leadership team, stakeholders and the entire DT organization to showcase the value of DT GTM and why our work and strategic partnership matters 

• Demonstrate customer zero and gain a deep knowledge and understanding of ServiceNow’s product portfolio and strategic direction and share the story of GTM on how we’re solving business challenges 

• Partner with HR to enhance our culture with help leading our efforts around belonging as well as diversity and inclusion 

• Lead initiatives focused on employee engagement, satisfaction and retention, and partner with HR and talent to oversee recruitment, performance management and employee relations 

Qualifications

To be successful in this role you have:

• 8-10+ years of experience in a Chief of Staff role at a high growth company, preferably a managed technology Go to Market organization (Marketing, Sales, Partners) 

• Bachelor’s degree in business, finance or similar field required 

• Track record of managing $100M organization P&L.  

• Hands-on budget planning and management experience with meticulous attention to detail and diligent follow-through 

• Creative structure and focus for broad, ambiguous ideas that the team is exploring and bring forth recommendations for action 

• Outstanding written and verbal communication skills and presentation skills, including creative thinking and willingness to work hands-on to deliver impactful outcomes 

• Influence across leaders, stakeholders, peers and individual contributors 

• Aligned with leadership teams to develop  annual objectives and coordinate organization-wide goals and report quarterl