Senior Property Resolution Specialist (Field Adjuster)

The salary range for this job posting is $60,236.00 - $96,379.00 annually + bonus + benefits

The above represents the salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance has an immediate opening for a Senior Property Resolution Specialist (Field Adjuster). This role will be home-based and the preferred candidate will reside in Northeast Ohio for travel throughout the territory.

This role will report to a Manager, Property Claims.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

Investigate, evaluate, estimate and process property claims primarily requiring in-person contact and on-site inspections.

ESSENTIAL FUNCTIONS: 

• Primarily responsible for handling:
  • Personal and commercial property losses including structure, contents, ALE, scheduled property and business income losses requiring an on-site investigation
  • Property coverage questions; and
  • Property limited handled lawsuits including attending pre-trials, mediations, arbitrations or trial when required.
• Inspect and write moderate to large property estimates using estimating guides and estimating software.
• Assist in risk evaluation on homeowners and commercial businesses including verifying insurance to value, coinsurance penalties and documenting any change or increased hazard to the risk.
• Assist inside property specialists with tasks assigned, such as, diagrams and photographs, statements in person or inspections of property.
• Comply with claims organization’s policies and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, determination of claims values, completion of forms, and reports and negotiation and settlement of claims.
• Must be capable of investigating and closing a minimum average of 30 elements per month.
• Assist in catastrophe claims handling throughout the company operating territory, requiring overnight travel or extended stays upon request.
• Serve as a member of claims and other company integrated teams as assigned.

OTHER FUNCTIONS: 

• Climb roofs and perform other field based inspections.
• Obtain and maintain all applicable adjusters licensing.
• Maintain open lines of communication with agents, sales representatives, marketing and underwriting personnel.
• Perform other duties as assigned.

KNOWLEDGE. SKILLS AND EXPERIENCE:

• This position requires experience as an Encova Insurance Property Resolution Specialist or its equivalent in the industry. 
• The internal candidate must have achieved an overall performance rating of at least “Meets Expectations” in the last two annual performance reviews. 
• The candidate must actively demonstrate the skills and abilities listed in the Property Resolution Specialist job description and must demonstrate good judgment in making decisions, good communication skills, and excellent people skills including positive, professional working relationships with associates, peers, agents, sales representatives, underwriters, marketing personnel and the public, good negotiation skills, and satisfactory setup and monitoring of all claims.
• The candidate must have a thorough knowledge of claims settlement techniques, Encova’s personal and commercial policy products, current legal decisions affecting claims handling, regional office and company procedures, policies and practices.
• A college degree or equivalent in insurance or business is required.
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