Sr. Manager - Infrastructure Reliability Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

Job Description

The team prides itself in keeping Visa systems up and secure, catering to the 24*7 needs of the business. As a Sr. Manager of Reliability Engineering Automation, you will provide hands-on leadership to the team to execute this mission, by hiring and building a world-class team of engineers, defining, executing, and delivering functional and non-functional features at scale quickly and promoting a culture of cross-functional collaboration and software engineering excellence. This position is based in Denver USA and will report to the Senior Director of Reliability Engineering Automation.

Essential Functions

• Deliver the product despite complex technical interdependencies with cross geographical teams.
• Provide technical leadership to development team by participating in design, performing design reviews and code reviews.
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.)
• Partner with product managers in developing a strategy and roadmap that align with business goals.
• Partner with remote teams to ensure alignment across product development.
• Drive down technical debt and cost of operations/support.
• Manage the prioritizations and delivery of enhancements and bug fixes on platform.
• Ensure the process for incident management, change management and problem management and SSDLC are followed.
• Hire, retain and grow a high-performing team of software engineers.
• Invest in the career development of direct reports.
• Provide architectural and practical guidance to software development to improve resiliency, efficiency, performance.
• Author technical documentation, reference architectures, policies, and best practices for our platforms.
• Participate in on-call rotation which may include weekend coverage during high and critical priority issues.
• Provide leadership and support of applications in US time zone during AP after hours. Participate and lead triaging session with internal stakeholders and vendors.
• Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands-on.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualification

• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualification

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 7+ years in Software Engineering and Infrastructure automation experience
• Good Understanding of Software Defined Operations (SDO) and Artificial Intelligence IT Operations (AIOPS)
• Expertise in one or more configuration management tool: Ansible / Terraform for managing medium & large environments (must have)
• Experience building microservices, specifically with REST, JSON, XML and related areas.
• Proven experience delivering highly scalable and available production automation systems.
• Strong analytical, problem solving and communication/articulation skills.
• Strong business acumen, ability to grasp big picture and explain to team in simple terms.
• Track record of hiring and managing world-class software engineers.
• Experience with Agile methodologies and software development lifecycle principles.
• Ability to manage multiple competing top priorities in a fast-paced environment.
• Build/Design automation script for manual process.
• Build/Design test script using ML/P