Clinical Site Representative

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Clinical Site Representative to join our team! Our ideal candidate will have prior customer service experience. You should be eager to contribute to an innovative clinical study project aimed at advancing the science and practice of preventive medicine. This project involves offering and studying Proactive Screening Whole-Body MRI Examinations (“Prenuvo Scans”) in the setting of a Prenuvo-sponsored clinical study operated out of the Hercules Research Center site at 118 Arsenal Yards Blvd, Watertown, MA 02472). 

This is an on-site location, so candidates from the Boston area or those who would be willing to relocate would be preferred.  Candidates should reside within an up-to 45-minute commuting distance from the clinic site.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You'll Do

As a Clinical Site Representative, you will conduct consultative pre-recruitment calls with potential patient participants interested in undergoing the Prenuvo scan and participating in the research study. You will prescreen their research study eligibility based on predefined inclusion and exclusion criteria, and follow-up to schedule formal on-site study recruitment, enrollment and scanning appointments with the clinical’s Research and Clinical Teams. The role includes continuing to ensure a smooth and positive experience for participants after booking their appointments including through on-site check-in and then post-scan follow-up - ensuring they feel well-taken care of throughout their journey. You will prioritize their well-being throughout the process, this is our top priority!

Consultative Prerecruitment /Prescreening calls

• Handle incoming inquiries (phone, chat, email) about the clinical research study and Prenuvo scans
• Provide information and answer questions to prospective participating patients about the research study and the medical services being offered and studied through it, as well as clarify appropriate candidacy to participate in the clinical study
• Schedule appointments for eligible candidates who elect to proceed to a formal study recruitment, enrollment and scanning encounter on-site

Administrative Tasks

• Handling patient appointment reminder calls
• Respond to patient emails and requests
• Maintain clinic cleanliness, organization, and supplies

Patient Support

• Assist with pre-scan questions and completing medical intake forms
• Address post-scan processes, questions and concerns
• Troubleshoot issues and send out scan reports

Pre-scan Patient Outreach 

• Appointment Reminders
• Safety and Health/Medical intake form completion status reviews and reminders prior to arrival

Patient Arrivals & Intake

• Verify patient identity and perform standard intake processes
• Assist with medical intake form completion
• Ensure patients are comfortable and well-informed regarding what to expect during the scan
• Communicate with the MRI Technicians 
• Assist patients with report access and app installation issues, as needed

Patient Post Scan Support

• Perform standard check-out processes
• Explain next steps to patient-participants
• Assist with Nurse Practitioner results-review call scheduling
• Coordinate report distribution and health practitioner communication

 

What You'll Bring

• Experience with patient care, such as a background in nursing, could be an asset
• Prior experience in customer service would be expected to be a benefit
• Strong, outgoing team players with genuine empathy for patients
• You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Be a fast-learner who retains information and adapts quickly