Quality Assurance Supervisor

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!o   Competitive base pay and performance bonuses, dependent on roleo   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo   401K with employer match and 100% immediate vestingo   Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo   Paid Volunteer Time Off (VTO) Annuallyo   Tuition Reimbursement o   Parental Leave o   Business casual work environment
What does it mean to be a Quality Assurance Supervisor at GLS?The Quality Assurance Supervisor position is responsible for overseeing the day-to-day operations and management of the Quality Assurance and Compliance Monitoring programs, including but not limited to: management of Quality Assurance associates to ensure individual and team performance objectives are met, implementation of compliance review processes, drafting and updating of departmental processes and procedures, and conducting specialty compliance QA reviews to support adherence to company policy and regulatory requirements.

How will you drive value within the organization as a Quality Assurance Supervisor?

• Work with Director, Compliance and Quality Assurance to ensure that the Quality Assurance and Monitoring programs effectively manage Compliance risk and align with the organization’s Compliance Management System
• Oversee employee work loads and schedules to ensure that the Quality Assurance team effectively meets the needs of the business units and company
• Provide training, guidance, performance coaching, and feedback to assigned staff
• Work with Director, Compliance and Quality Assurance to develop and maintain departmental operating policies and procedures to ensure maximum work effectiveness
• Work collaboratively with business units to ensure Compliance and improve quality; participate in monthly Quality Assurance calibration meetings between Compliance Department and operational department managers
• Perform specialty Quality Assurance and Monitoring reviews as needed
• Participate in special projects as needed
• Perform additional assignments as required by the needs of the company or as directed by management

What should you already know to be successful as a Quality Assurance Supervisor?

• Minimum of bachelor’s degree required
• Financial services industry experience preferred
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Exceptional oral and written communication skills
• Team player that can adapt in a fast paced and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:

• Must be able to pass a criminal background check 
• Must be able to work at a desk/in a seated position up to 80% of the workday
• Must be able to constantly operate a computer and other standard office equipment 
• Must be able to talk and hear to exchange accurate information
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