Content Operations Specialist (Consumer Service)

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

• Works with project teams to update and optimize content management systems.
• Coordinates, develops, and maintains content delivery workflows across cross-functional teams, ensuring timely delivery and updates that align with the editorial calendars, marketing campaigns, and/or service support needs.
• Establishes, oversees, and analyzes content production workflow processes and priorities.
• Leads the planning, implementation, and execution of content projects.
• Drives continuous process improvement to optimize systems and increase productivity.
• Identifies, leads, and collaborates with stakeholders to implement workflow governance and enable scalable content operations across multiple channels and teams.
• Supports initiatives such as marketing promotions, service announcements, knowledge base updates, and other content campaigns.
• Analyzes content performance data to identify opportunities for improvement and shares insights with stakeholders.
• Leads operational coordination across internal departments.
• Proofreads copy, verifies content specifications, and supports quality control for digital content across platforms.

• Minimum of five (5) or more years of related experience.
• Strong communication and presentation skills.
• Strong problem-