global implementation manager

Randstad Grade: 18

global implementation manager at Randstad Global IT 

location: CET timezone

about the the organization (Talent & Expertise Group in Global IT) and the program (Connect IT)

Randstad is moving towards a more global operating company, and the Talent & Expertise Group (TEG) within Global IT is at the heart of this transformation. TEG is a vibrant community of over 100 employees in Global IT, working on diverse programs and projects. While your day-to-day guidance comes from your program, TEG serves as your home base, dedicated to your personal growth, HR needs, Great Conversations, and training. TEG is organized by communities of practice, each built upon a specific area of expertise. This Global Implementation Manager role is a key part of our Implementation & Change Management community of practice, offering an inspiring environment to learn, engage, and collaborate with peers across Randstad, both locally and globally.

As part of our strategy, Randstad is accelerating its digital capabilities and fostering closer collaboration with our 38 countries through collective leadership. The x-one program, which began with front-office solutions for Sweden and NL, is evolving into r-one, our main front-office platform for all Randstad markets. This platform, built on Salesforce and Bullhorn technology, will be fully synchronized with omnichannel, data, marketing, and IT services solutions. We are seeking internal talent to help us align roadmaps and priorities as the core platform develops, ensuring seamless digital solution rollouts to various markets while integrating with the new platform's design.

your typical day includes

• As a member of the Global Implementation Team, you will be the primary point of contact for our internal market teams (focusing on product implementation), orchestrating the involvement of subject matter experts from other global teams.

• During the implementation start-up, you will be instrumental in introducing the implementation strategy, roadmap, and all supporting tools. This includes:

  • Contributing to the creation of the implementation plan.

  • Helping to establish a clear roadmap for the global platform's implementation.

  • Leading the functionality impact assessment for the market.

  • Developing and implementing tools to track and monitor progress on the implementation backlog.

• You will become an expert and the 'go-to' person for questions related to r-one & m-one functionality, understanding which platform functionalities require local business configurations and creating and maintaining communication materials.

• You will manage a portfolio of markets, serving as the primary contact for local teams to prepare for implementation. This involves organizing workshops for local market teams during the implementation process and guiding them in making local business configuration choices (e.g., client segmentation).

• Beyond working closely with our markets, you will also partner with other key stakeholders across Global IT and Randstad Global.

your responsibilities include 

• as part of the global implementation team, you will be the first point of contact for the market teams (with focus on product implementation). This includes orchestrating the involvement of subject matter experts from other global teams.

• during the start-up of the implementation you will be part of introducing the implementation strategy, roadmap and all supporting tools

  • part of creating an implementation plan

  • part of creating a clear roadmap for the implementation of the global platform

  • you will lead the functionality impact assessment for the market

  • create and implement tools to track and monitor the progress on the implementation backlog

• you will become an expert and be the ‘go-to’ person for questions related to the r-one & m-one functionality 

  • understand what functionality within the platform needs local business configurations

  • create communication materials and keep them up to date

• you will have a portfolio of markets, where you will be the primary contact for the local team to prepare the implementation. 

  • organize workshops for the local market team during implementat