Senior Logistics Operations Specialist I

Job Responsibilities
1. End-to-End Operations Execution
1.1 Daily Monitoring and Coordination
-Execute end-to-end logistics process visualization monitoring.
-Maintain timeliness and integrity of operational system data.
-Communicate operational requirements and coordinate task closure.
-Deeply understand operational workflows and processes, and propose optimization plans and recommendations.

1.2 Complex Exception Resolution
-Handle and resolve daily operational exceptions, propose process improvement plans based on root-cause analysis.
-Build and maintain an exception case knowledge base.
-Conduct cross-departmental exception consultations, finalize solutions, and ensure implementation.

1.3 ULD Return Management
-Execute pallet return monitoring operations.
-Propose optimization recommendations.

2. Systems and Data
2.1 Lead and implement system data maintenance.
2.2 Test and deploy new system functionalities.
2.3 Provide system-related user feedback and optimization suggestions.

3. Project Delivery Control
3.1 Lead the execution of team-related project tasks.
3.2 Collaborate with other teams to support their project deliverables.

4. Enablement and Mentorship
4.1 Train and empower new team members.
Job Requirements
1. Qualifications
-Education: Bachelor’s degree or above, preferably in Logistics Management, International Trade, Supply Chain Management, or related fields.
-Experience: 3+ years of experience in international air freight operations or cross-border e-commerce logistics.
-Language: Proficiency in English, with strong business writing skills.

2. Competencies
-Ability to maintain operational stability under multiple tasks and pressure.
-Strong planning skills to prioritize tasks effectively and allocate time/resources appropriately.
-Independent problem-solving capabilities with a focus on workflow and process optimization.
-Diligent, responsible, and results-oriented mindset.

3. Preferred Qualifications
-Proficiency in a second European language (French/German) preferred.
-Experience in WMS/TMS system implementation preferred.

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.