Jobs and Careers

Manager, Office Operations

United Statesfull_timeVerifiedPosted 23 Nov 2024

About the role

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Position Summary

Working as part of a tight-knit team, you will manage core operations within the Houston office, encompassing all facilities, office services, guest services, and practice support functions. Flexible in your approach and with a high level of professional client service, you will ensure the smooth running of the office in a fast-paced and stimulating work environment. In your focus on day-to-day operations, you will work across a wide range of different tasks. You can handle unforeseen situations and be both effective and efficient in your output. You will interact regularly with the Office Executive Partner (OEP), keeping him apprised of key issues affecting the office and serving as a primary point of contact for any business-related matter. As such, you will work closely with colleagues in other business services departments, including Business Development & Marketing, Finance, Technology, Knowledge, and People. Supporting all White & Case employees in the Houston office, you will develop a good understanding of the office culture and processes, as well as all those involved in the smooth running of the day-to-day. Your clients will be Partners, Associates and Business Services professionals alike. You will have a great impact on the overall working environment of the office and will embrace the diverse range of challenges that each day will present. Beyond Houston, you will work heavily with the Americas COO and other business services leaders to implement firm and regional initiatives within the office. On the ground, you will play a critical role in addressing and navigating both local priorities and firm-wide objectives. Passionate about developing a high performing team, you will create collaborative and professional working relationships. You will exhibit strong communication skills and diplomacy in all of your interactions. You will take the opportunity to coach and mentor to ensure you are guiding the teams effectively in achieving their goals.

Duties and Accountabilities1

Liaise between building landlord and services management to address needs and maintenance of the office space
Oversee all phases of construction build-outs, expansion and/or remodeling
Manage office operations, including facilities, office services, hospitality, reception/concierge, and practice support
Maintain emergency preparedness plans in coordination with firm-wide specifications
Manage on-site vendors, ensuring that they adhere to SLAs and contracts as negotiated through the Firm’s Procurement team
Set-up facilities and office services for trial sites and/or other temporary work spaces as required
Manage all moves within the office
Keep Executive Partner abreast of key issues, including office space, building procedures, emergency procedures, special events planning, construction project planning
Manage and supervise all practice assistants, facilities and office serv