Account Management Specialist, Specialties

Position Overview

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

Responsibilities & Qualifications

The Novelis North America Specialties Commercial team, located in Atlanta, Georgia, is seeking an Account Management Specialist for our Specialties Continuous Cast team!

 

Responsibilities

• Maintains customer account demand information for either orders or forecasts as part of Order to Cash process, including inventory and warehouse management with a high level of accuracy and timeliness.
• Align customer demand with monthly S&OP guidelines including plant/alloy/product allocations.
• Communicates order status and information within the work processes as needed to ensure customer service expectations, both specified and non-specified, are met or exceeded. In collaboration with Commercial and Supply Chain, advises customers with respect to changes, i.e. advising of delays, forecast updates, product availability
• Work closely with customer contacts to sustain and improve customer service levels, and to develop service relationships with key accounts. Also, support sales function by helping follow-up on necessary actions from customer meetings related to growth and maintenance of all accounts.
• Provides support or backup for other customer service-related functions or activities as required i.e. trial orders, initiating new customer master requests, hedging forward fixed metal.
• Participates in projects and process improvements, as assigned, representing customer service, materials, scheduling, and revenue concerns.
• Collaborates cross-functionally to resolve customer concerns.
• Handles issues with assigned customers including low, mid, and high levels of escalation.
• Provides training, support and mentoring to new team members.

Minimum qualifications

• Bachelor’s Degree or equivalent experience
• 0-2+ Customer service experience
• Good interpersonal and communication skills
• Problem solving and critical thinking ability
• Computer/System skills (SAP, Excel, Power BI, Sales Force, etc.).
• Shown ability to efficiently handle stressful or conflict situations/interactions with internal and external customers
• Ability to manage time with minimal supervision and to prioritize multiple projects

Preferred qualifications

• ERP experience; SAP experience a plus
• Business to business experience preferred
• Manufacturing/chemical experience a plus

Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship

What We Offer:

Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs!

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Location Profile

Novelis’ Global Corporate Headquarters is located in the Buckhead neighborhood of Atlanta Georgia and employs approximately 250 people. It is co-located with Novelis’ North America regional office which employs approximately 225 people. Supporting its 24 operations worldwide Novelis’ corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organization