Senior Network Technology Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

What you’ll do:

• Ensure the reliability and continuous operation of AT&T's Mobility technologies through 24x7 technical support

• Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management

• Technical skills in Security analysis and troubleshooting and remediation

• Technical skills that cross multiple functions including networking, servers, applications and tools

• Interface directly with external clients, 3rd party vendors, and internal/external technical teams

• Interfacing and responding to external client’s telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades

• Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements

• Performs software installations and upgrades to operating systems and layered software packages

• Strong Dell and HP Vendor Mgmt relationship

• Develops and maintains a comprehensive operating system, hardware and software configuration database/library of all supporting documentation

What you’ll need:

As a Senior Network Technology Support, you will be responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24x7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End- to-End service to support underlying technologies (VOIP, messaging, Wi-Fi, etc.).

What you’ll bring:

• Required Experience:

  • 3-5 years’ experience; Technical Career Pathway (TCP) role

• Required Qualifications:

  • 3+ years’ experience OS Support: Unix – Redhat, SeSu Linux, UBUNTU, VMWare

  • 3+ years’ experience Hardware Support:   DELL, HPE, vCenter Mgmt

• Desired Education:

  • Bachelor of Science in Information Systems Technology, Computer Science or Engineering preferred

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Supervisory: No

Our Senior Network Technology Support earns between $94,300 - $158,400 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  

• 401(k) plan  

• Tuition reimbursement program  

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

• Paid Parental Leave  

• Paid Caregiver Leave  

• Additional sick leave beyond what state and local law require may be available but is unprotected  

• Adoption Reimbursement  

• Disability Benefits (short term and long term)  

• Life and Accidental Death Insurance  

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

• Employee Assistance Programs (EAP)  

• Extensive employee wellness programs  

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,