Maintenance Supervisor

Groma is blending real estate and technology to unlock a new asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role

We are seeking a highly skilled and experienced Maintenance Supervisor to oversee the maintenance operations of our Modern Urban Rental portfolio. This role requires a hands-on supervisor who can effectively lead a team of maintenance technicians, manage an ecosystem of maintenance tasks, vendor relationships, resident relations, and ensure the efficient operation of our properties. The Maintenance Supervisor will oversee a team of maintenance technicians, who are almost entirely field based, and working to support our mutli-family portfolio across greater Boston. The Maintenance Supervisor will spend a portion of their time in the field providing support and oversight to our technicians, but the majority of their time will be spent on-site at HQ, managing the team dedicated to the field, as well as working alongside the property operations leadership team to build and improve existing policies and processes. Our business model is fairly unique, so this position represents a crucial part of our residents experience and puts a friendly face on our company.

Responsibilities

Team Leadership 

Supervise, train, and mentor a growing team of maintenance technicians

Schedule and assign work orders, ensuring timely completion and quality standards

Conduct performance evaluations and provide constructive feedback

Foster a positive and collaborative team environment

Maintenance Operations

Oversee and assist with performing all preventative and reactive maintenance tasks

Manage and prioritize work orders, ensuring efficient allocation of resources

Conduct regular inspections of facilities to identify and address maintenance needs

Maintain accurate records of maintenance activities, inventory, and equipment

Vendor Management

Source and manage relationships with external vendors for specialized maintenance services

Negotiate contracts and ensure vendor compliance with quality and safety standards

Monitor vendor performance and resolve any issues that may arise

 

Resident/Tenant Relations

Respond to resident maintenance requests in a timely and professional manner

Maintain positive relationships with residents, addressing concerns and ensuring satisfaction

Communicate effectively with residents regarding maintenance schedules and updates as needed

 

Project Management

Plan, coordinate, and execute maintenance projects, including under $15,000 in value

Manage project budgets, timelines, and resources

Ensure projects are completed on time and within budget

 

Safety and Compliance

Ensure compliance with all safety regulations and company policies

Conduct safety training and promote a safe work environment

Maintain accurate records of safety inspections and incidents

 

Financial Management

Assist in budget creation and adherence

Track and control maintenance expenses

 

Qualifications

• 5-7 years of experience residential maintenance, in particular across a portfolio of 100+ units
• Previous management experience required
• Ability to manage multiple priorities and work under pressure.
• Extensive knowledge of residential maintenance 
• Experience in project management
• Ability to be flexible with work schedule and open to working (or being on-call) some weekends as business requires
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• Familiarity with property management software
• Basic knowledge of Massachusetts home improvement codes and regulations
• Motivated to develop a strong understanding of various skilled trades, such as carpentry, HVAC, plumbing, and elec