Senior Salesforce Administrator

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

The Senior Salesforce Administrator is responsible for the administration, customization, and maintenance of the Salesforce platform within the organization. The ideal candidate will have 5+ years of experience in Salesforce administration, with a strong focus on flow and Apex development. Knowledge or experience with Conga documents is a plus.

In this role you will:

• Manage and maintain the Salesforce platform, including user accounts, profiles, and permissions

• Create and manage custom objects, fields, and relationships

• Develop and maintain Salesforce flows and Apex triggers

• Implement and manage Salesforce integrations with other systems with thorough understanding of API’s and synchronization, including limits

• Monitor and troubleshoot Salesforce performance issues

• Provide training and support to Salesforce users

• Stay up-to-date on the latest Salesforce features and best practices

• Work closely with stakeholders for criteria and follow-up.

Why you should apply:

• Mission driven company: Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed.

• Flexibility is a top priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.

Role Requirements:

• Salesforce Senior Administrator certification

• Platform App Developer II Certification a plus

• 5+ years of experience in Salesforce administration

• Strong understanding of Salesforce flow development and Apex development

• Experience with Conga (document creation and automation) a plus

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong analytical and problem-solving skills

• Ability to meet deadlines and manage multiple projects simultaneously

Compensation:

Annual Targeted Salary: $115,000 - $125,000 USD

Annual Target Bonus: 10%

At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.

Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role.

Total Rewards:

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

Forward Financing Core Values:

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct comm