Client Analyst I

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

 

About the Role:

bswift is seeking a Client Analyst I for the QMCSO COE team to support consumers using our best-in-class benefits software and services. This role is responsible for processing multiple types of Qualified Medical Child Support Orders (QMCSO) while managing workloads to meet and exceed Service Level Agreements (SLAs).

Key Responsibilities:

Order Processing & Compliance:

• Process various types of QMCSO requests with accuracy and efficiency
• Ensure compliance with governmental standards for QMCSO procedures
• Maintain a 98%+ accuracy rate while meeting quality and utilization standards
• Follow Standard Operating Procedures (SOPs) and update procedural documentation as needed

Workload Management:

• Prioritize and complete daily workload assignments to meet/exceed SLAs
• Utilize project management tools such as Salesforce and Ticket Tracker
• Conduct audits and administrative reporting as part of QMCSO processing standards
• Enter cycle time and movement data in the Salesforce application
Escalation & Issue Resolution:
• Track, prioritize, and resolve client inquiries and process issues
• Identify root causes and trends to proactively mitigate escalations
• Communicate compliance updates in a timely manner
• Work closely with members of client services to streamline processes and reduce QMCSO escalations

Client & Internal Collaboration:

• Provide timely, professional, and open communication to clients and internal teams
• Consult client teams to recommend best practices and process improvements
• Support special projects aimed at enhancing efficiency and service delivery
 
Required Qualifications:

• Attention to detail. All steps within the process must be followed per our client’s requirements.
• Strong organizational skills with attention to detail in both repetitive and complex processing.
• Ability to adapt to change and adjust priorities with minimal notice.
• Proficiency in Microsoft Excel, Microsoft Word, and Adobe.
• Basic math skills for calculating affordability
• Commitment to bswift’s core values of Pursue Excellence, Embrace Accountability, Deliver Superior Service and Be a Great Place to Work.

Preferred Qualifications:

• Experience in health and welfare benefits administration
• Project management experience
• Advanced proficiency in MS Excel
• Salesforce experience
• bswift experience

Education:

• Bachelor’s Degree from a four-year college or university, or equivalent work experience.

 

 

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.