Senior Fraud Analyst

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Fraud Analyst for Fraud Investigations, you will be a key member in the identification, analysis, and mitigation of fraudulent activities on our platform. Leveraging your extensive experience in fraud detection and strong analytical skills, you will review evidence, analyze data, and provide critical insights to support fraud investigations. You will partner with a wide range of functional groups, including Service Protection, Product Led Growth, Customer Support, Customer Success, Media, and Legal teams, to ensure the security and integrity of our platform.

 

You are a highly motivated individual with strong emotional intelligence, capable of driving cross-functional projects and successfully collaborating with both technical and non-technical teams. You will stay current on best practices and industry standards to maintain the highest level of performance in your role.

 

This position is an individual contributor role reporting to the Manager, Fraud Investigations.

 

Responsibility

• Analyze large datasets to identify patterns, trends, and anomalies

• Interpret complex data and translate findings into actionable insights

• Use statistical methods and tools to evaluate data and calculate fraud rates

• Monitor and analyze platform transactions and user activities to detect and prevent fraudulent activities

• Develop and implement advanced fraud detection strategies and tools to identify suspicious behavior

• Conduct and oversee thorough investigations of suspected fraud cases, including gathering and analyzing evidence, documenting findings, and recommending corrective actions

• Collaborate with internal teams, including customer support, engineering, and legal, to address and resolve fraud-related issues

• Stay up-to-date with the latest fraud trends, techniques, and regulatory requirements to ensure the effectiveness of fraud prevention measures

• Prepare and present detailed reports on fraud incidents, trends, and mitigation efforts to senior management

• Assist in the development and maintenance of fraud detection systems and processes

• Provide training and mentorship to other team members on fraud detection and prevention best practices

• Lead cross-functional projects aimed at enhancing fraud detection and prevention capabilities

• Work outside of core hours occasionally required

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in a related field such as Criminal Justice, Finance, Computer Science, and 8+ years equivalent work experience
• Experience in fraud detection, investigation, and prevention, preferably in a tech or financial services environment
• Experience with data mining techniques to extract useful information from large datasets
• Experience using fraud detection tools and software
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of relevant laws and regulations related to fraud and cybersecurity
• Ability to meticulously review data and documentation

Preferred

• Strong attention to detail to accurately identify and assess potential fraud cases
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• High level of integrity and ethical standards
• Strong analytical and problem-solving skill