Customer Resolution Services Project Manager

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Job Description:

Satair is looking for a Customer Resolution Services Project Manager to join our team in Herndon, Va.

The incoming Satair Customer Resolution Services Project Manager will be instrumental in achieving several high-level strategic objectives for Satair Customer Resolution Services Americas:

• Global Standardization: Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration.
• Efficiency and Process Optimization: Drive continuous improvement initiatives aimed at achieving greater operational efficiency, reducing cycle times, and optimizing resource utilization within Customer Resolution Services.
• Strategic Project Leadership: Successfully lead and manage a portfolio of high-priority strategic projects as identified and prioritized by the CRS leadership team, ensuring on-time, on-budget, and scope-compliant delivery to realize intended business benefits

Meet the Team:

CRS Americas stands as a foundational pillar within the global CRS organization, with a large footprint in the Americas totaling approximately 100 dedicated employees. Our core mission is to provide comprehensive and critical support to all customers across the expansive Americas region, encompassing all customers in North and Latin America, as well as Global support for our A220 customers and distribution products. Our 24/7/365 operation is mission-critical and key for our customers' performance.

Your Working Environment:

Located minutes away from the Washington Dulles International Airport, and approximately 30 miles from the U.S. Capitol, this site serves as our major parts distribution hub in the Americas. The facility is a 24/7 fulfillment center, with an Aircraft on Ground (AOG) support desk, and Quality Assurance (QA) operations. To best support our customers, our 20,000-square-foot warehouse features a brand new technology called Autostore, aiming at increasing productivity.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Strategic Project Management Leadership  50%

• Lead projects (Such as CRS transformation, MMIP, ACE, etc.) in CRS. Key Stakeholder Management, Business Acumen, Customer Interaction  which may involve multiple departments. 

• Lead and deploy improvement projects with internal and external stakeholders as well as with Customers on demand

• Lead the CRS Americas Processes Improvement among both Satair Channels (Red a