Senior Salesforce CRM Technical Lead

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

This is a Hybrid work environment.  Must be able to be in the office 3 days a week. 

The IT-CRM team at Western Digital is responsible for enabling our marketing, sales and support teams with cutting edge applications built on Salesforce platform. We are seeking a seasoned Senior Salesforce CRM Technical Lead who will be responsible for working with the business teams to build solutions that address multiple strategic business initiatives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design scalable solutions using a combination of configuration and code to support business functions, knowing how to work in and around the limits of the platform 
• Create and maintain architecture diagrams, including system landscape, ERD, integration sequence flows, data flows etc 
• Coordinate with stakeholder teams and lead the design conversations to review use cases, goals, objectives, and architecture to support the business needs 
• Guide technology/solution decisions with architecture and product teams for projects 
• Lead technical design sessions with the development teams and own the technical execution for key initiatives during analysis, architecture, development, testing, deployment, and maintenance 
• Support and maintain current Salesforce instance, including the data model, coding best practices, user permissions, integrations with third-party and internal applications, security settings 
• Design and implement integrations between Salesforce and other systems, utilizing Salesforce APIs, middleware tools, and custom development 
• Communicate complex technical concepts effectively to both technical and non-technical stakeholders, providing guidance, recommendations, and explanations as needed 
• Collaborate with a diverse team of Analysts, Developers, and SMEs 
• Stay current with emerging CRM and industry trends, best practices, and technologies. Identify opportunities for process improvement, system optimization, and automation to enhance the overall efficiency, performance, and user experience of Salesforce solutions 

Qualifications

REQUIRED:

• Bachelor's degree in Computer Science, Information Technology, Information Systems or related field 
• 10+ years of experience as a  Salesforce Platform Developer/architecture experience with increasing levels of responsibility 
• Demonstrable experience in designing complex implementations on Salesforce platform 
• Extensive hands-on experience with Lightning Experience developing Lightning Web Components (LWC) and/or Aura Components (LCP). 
• Extensive experience in designing Custom Objects, Custom Fields, Page Layouts, Workflows, Validation Rules, Custom Reports and Email notifications according to application requirements 
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)  
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports   
• Thorough understanding of Sales, Marketing, Customer Service and Support business processes 
• Some familiarity with Agile project management and sprint planning 
• Solid experience Integrating Salesforce with other SaaS, down-stream systems 
• Solid experience with Experience cloud and communities 
• Experience writing test classes and test