Temporary Sr. Account Manager

Company Description

*** The role is Temporary—eligible for paid sick&safe time and paid holidays

*** Candidates must be available to work 40hrs during business hours from Mid August - Mid December

*** W2, hourly paid.

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 25 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. When combined with its strength in performance creative and media, Merkle creates customer experiences that drive improved marketing results and shareholder value. With more than 4,100 employees, Merkle is headquartered in Columbia, Maryland with 16 additional offices in the US and 8 offices in Europe and Asia. In 2016, the agency joined the Dentsu Aegis Network. 

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Merkle is an agency of dentsu. 

Job Description

Account managers are the lifeline of our account management teams. Well organized and flexible, Merkle’s account managers have the ability to work with all levels of management (client and internal), vendors, and possess strong project coordination ability.  
 
Managers are responsible for tracking jobs, meeting coordination and scheduling, routing work activity through internal and external channels in partnership with account directors, proofreading, and supporting account director needs related to the execution of financial reporting, billing and invoicing. Managers also support the project management cycle by keeping and distributing meeting minutes, status reports, organizing project documentation and monitoring project statuses under the direction of account directors. 

Key Responsibilities 

• Support the Account Management function on the team by providing the following 

• Prioritize & manage multiple projects simultaneously under direction of account manager(s 

• Assist in forecast preparation and management 

• Billing and Invoice preparation 

• Produce timely and accurate project and financial reports for internal and external references 

• Attention to detail and proactive in evaluating recommending, and implementing opportunities to improve internal tools and processes 

• Flexible in supporting the account team on a wide variety of administrative duties 

• Strong client relationships at the administrative levels 

• Coordinating, scheduling of meetings; taking notes and distributing; follow up on actions 

Qualifications

Key Skills and Experience 

• Account Management: Core 

• Client Satisfaction: Novice 

• Account Administration: Core 

• Relationship Management: Core 

• Financial Management: Novice 

• Project Management: Core 

• People Management: Novice 

• Leadership: Novice  

• Solution Development: Novice 

• Business Acumen: Novice  

• Ability to multi-task and work well in a fast-changing environment 

• Written and verbal skills  

• 3 - 5 years of course work or experience in client services/account management in a direct marketing agency or a combination of agency/client side  

• Bachelor's degree required 

• Some experience / course work in the following areas 
  Integrated Marketing  
  Digital Marketing (Social and Display) 

Search Engine Management  

Performance Analytics  

Strong project management, interpersonal, and negotiation skills 

Analytically minded, specifically comfortable with data, response metrics and trends  

Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution  

Additional Information

The anticipated ho