Account Coordinator

Description

Fueling Success in This Role:

In this role, as the remote Account Coordinator, you will operate at the center of VP Racing’s Retail Consumer Products division, supporting key retail accounts while ensuring seamless execution across order management, customer portals, EDI, and internal coordination. You will work closely with the Director of Consumer Products, Key Account Managers, and cross-functional teams to deliver exceptional service, maintain operational accuracy, and proactively support revenue growth.

This position plays a critical role in ensuring that customer requirements are met consistently and accurately, while identifying opportunities to improve processes, prevent retail fines, and strengthen account relationships. You will act as a connector between Sales, Operations, Accounting, and Fulfillment to ensure accounts remain aligned, informed, and supported.

Key Responsibilities:

Account Support & Customer Service

• Provide exceptional service to assigned retail and consumer product accounts
• Serve as a primary point of contact for account-related inquiries, coordinating with internal teams as needed
• Proactively resolve issues for accounts and sales representatives to ensure customer satisfaction
• Serve as a backup to the Senior Account Coordinator and Key Account Managers as required

Order Management, EDI & Systems

• Accurately enter and process sales orders and customer data in NetSuite 
• Manage all incoming Consumer Products orders, including customer portal requirements 
• Develop and maintain strong working knowledge of EDI, monitoring and troubleshooting issues promptly 
• Ensure order, shipping, and invoicing requirements are executed accurately and consistently

Retail Compliance & Coordination

• Maintain proficiency in individual account requirements and protocols
• Assist in training Shipping and Fulfillment teams on proper account procedures
• Partner with Operations and Accounting to dispute retail fines and implement preventative measures
• Coordinate with Accounting and Sales Management on credit-related matters
• Process returns accurately and within required timelines

E-Commerce & Portal Support

• Assist with e-commerce portal content updates and maintenance
• Support initiatives to improve content accuracy and performance scores across retailer platforms (e.g., Retail Link, TSC IDM, Home Depot, Lowe’s, Parts Hub)
• Complete new item setup forms as assigned

Events, Travel & Special Projects

• Attend and assist at tradeshows, sales meetings, sample sales, and retail events as needed
• Support special projects, assignments, and operational initiatives as assigned
• Travel up to 10%, including occasional weekend

Why Should You Join Our Team?  

At VP Racing, we don’t just create high-performance fuels - we create high-performance careers. Based in San Antonio, Texas, we are a global leader in race fuels, performance chemicals, and branded retail products. Our work environment is built for those who thrive on innovation, precision, and speed, offering a dynamic workplace where passion drives everything we do. We invest in our people and provide real opportunities for professional growth.    

We hire people based on potential, not just experience, and believe in building a team that’s diverse, driven, and ready to push limits. At VP, we work hard and play hard, innovate boldly, and foster a fun, collaborative culture where teamwork fuels success. 

High-Octane Rewards:  

We offer a competitive salary for our Account Coordinator, based on experience, along with a comprehensive benefits package designed to support your well-being and future. Our benefits include health, dental, and vision insurance, a full suite of supplemental insurance options, and a robust 401(k) plan with a company match to help you build a secure retirement. We offer paid time off, so you have the flexibility to recharge and refuel. You'll enjoy a down-to-earth, casual work environment, along with a positive, team-oriented culture built on innovation, inclusion, and long-term success. Join us and be part of a company that values creativity, collaboration, and a desire to win! 

If we have your attention… Please. Continue. Reading!    

Minimum Qualifications: 

 The ideal candidate must be extremely organized and able to manage the logistics of multiple duties with