VP, Professional Services Delivery

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

 

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

 

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a remote position. You can work from home and be located anywhere in the United States

 

About the Team

The Vice President, Professional Services is responsible for leading Kinaxis’ North America Professional Services team and ensuring successful delivery of complex enterprise software implementations and outcomes for our customers.

 

This senior leadership role is at the center of how customers realize value from their investment in Kinaxis. The VP is accountable for driving customer outcomes, delivery excellence, operational performance, and organizational capability across a portfolio of strategic customer engagements. Working closely with Sales, Customer Success, Product, Support, and strategic partners, this leader will ensure customers achieve measurable business value while supporting the continued growth, scale and evolution of our services organization.

 

This role is ideal for an experienced services executive who has led large-scale consulting or software delivery organizations and is passionate about developing high-performing teams, strengthening customer relationships, and delivering results in a fast-paced environment.

What You'll Do

 

Lead, Coach and Develop a High-Performing Services Organization

• Provide strategic leadership and clear direction across the North America team.
• Build, develop, and retain high-performing leaders and delivery teams.
• Strengthen organizational capability in solution leadership, industry expertise, and delivery excellence.
• Foster a culture of accountability, collaboration, innovation, and customer focus.

 

Deliver Outstanding Customer Outcomes

• Oversee the successful delivery of enterprise software implementations across NA, ensuring projects are delivered on time, within budget, and to the highest quality standard.
• Partner with customers and internal teams to ensure customer satisfaction, platform adoption, and long-term value realization.
• Serve as an executive sponsor for strategic customer relationships, helping navigate complex challenges and ensuring successful business outcomes.
• Create referenceable customers through successful implementations, adoption, and measurable business impact.

Drive Operational Excellence and Scale Delivery

• Lead the regional Professional Services team and business with strong financial and operational discipline.
• Oversee delivery performance, resource planning, utilization, project profitability, forecasting, and overall business performance for the region based upon global standards.
• Drive consistent use of methodologies, governance practices, tools, and operating metrics to improve scalability, predictability and delivery quality based upon global standards.
• Proactively identify and manage, with executive intervention, operational risks, resource constraints, and delivery challenges.

 

Scale Through Partnerships and Cross-Functional Alignment

• Partner closely with Product, Sales, Customer Success, Support, Finance, HR, and other key stakeholders to deliver an integrated customer experience.
• Build and maintain strong relationships with strategic partners to ensure successful execution across Kinaxis-led, partner