West Coast Site Supervisor

• Enforce and maintain daily office protocols to uphold consistent operational standards and compliance.
• Prepare and submit required weekly reports, including a Biometric Weekly Report, Biometric Deceased Report, and Biometric Lead Track Report (due each Wednesday).
• Compile and deliver accurate monthly Biometric Data Reports (due no later than the 6th of each month).
• Review prime contractor employee time-off requests, approve or adjust schedules, and proactively coordinate shift coverage to prevent gaps (primarily Wednesday–Saturday and during on-call periods).
• Address and resolve prime contractor staff performance and attendance issues, including tardiness, scheduling conflicts, and unscheduled absences (primarily Wednesday–Saturday).
• Supervise daily Tenprint floor operations, oversee prime contractor team members, assign tasks, and ensure efficient workflow execution (primarily Wednesday–Saturday).
• Serve as the primary point of contact for customer email correspondence, internal staff inquiries, general questions, and case-related support (primarily Wednesday–Saturday).
• Create, review, revise, and maintain Standard Operating Procedures (SOPs), reference guides, report templates, and instructional materials to support team performance.
• Function as the 24/7 escalation point for high-priority Tenprint cases requiring immediate assistance or decision-making (primarily Wednesday–Saturday and during on-call hours).
• Participate actively in scheduled management and leadership meetings as required.
• Assume full operational oversight and serve as acting on-site supervisor during periods when senior leadership (West Coast PM/Alternate Lead) is unavailable.
• Perform periodic quality assurance audits and reviews of work products completed under the CLIN contract to ensure accuracy and contractual compliance.
• Deliver effective onboarding and ongoing training to new and existing prime contractor employees on office policies, procedures, workflows, and best practices.

• Prepare and deliver summaries of identifications completed on high-profile cases to customers as required
• Create, update, and maintain all necessary office forms, staffing schedules, and related spreadsheets
• Troubleshoot computer hardware, software, and system errors for prime contractor staff; escalate issues when appropriate
• Research and test new database features, functions, and workflows; provide guidance and support to prime contractor staff
• Participate in user acceptance testing (UAT) of new applications, system updates, or enhancements at the customer’s direction
• Lead or participate in shift briefings (morning, swing, and night shifts) during quarterly meetings and as otherwise scheduled
• Maintain and update the daily task list, telephone directory, and other operational reference materials as needed

** The above responsibilities are subject to change based on evolving contractual requirements.**

• Bachelor’s Degree required OR hands on experience in lieu of a degree 

• Demonstrated experience having sustained identification accuracy at or above the contractual SLA of 99.95% over the past two years (combined performance period)
• History of m