Estimating Team Manager

Benefits:

• Medical, Dental & Vision Insurance
• 401(k) matching
• Training & development
• Wellness resources

Join Our National Team as an Estimating Team Manager! 

Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks an Estimating Team Manager. 

This Estimating Team Manager will serve as a member of the Claims Force team (formerly known as Quality Assurance). The primary responsibility of the Estimating Team Manager is to lead a team of estimators in performance management, SMART goal creation, and team meetings that involve collaboration with other departments within the franchisor, designed to strategically position Paul Davis at the top of each carrier’s scorecard. Work standards for the Manager and the team are focused on accuracy, speed, customer service, and similar supporting metrics. The Estimating Team Manager will support the team with claim management escalations, performance accountability, and general oversight.    Position: Estimating Team Manager
Reports to: Director of Estimating
Location:  Hybrid
Essential Duties/Responsibilities

• Recruits, onboards, and trains new team members
• Completes monthly meetings with team members for performance coaching and management
• Completes monthly Goal Setting & Review (GS&R) Meetings with team members focusing on continuous improvement
• Supports team members’ growth with the creation of SMART Goals and development paths
• Facilitates and conducts regular team calibration meetings 
• Supports assignment-level success through control points that include but are not limited to: Scorecard support, pre-estimate upload SLAs, estimate reviews, centralized remote estimate creation, and post-CF Approval managed repair
• Provides direct support for any function within the team during periods of assignment spikes, catastrophe events, team member absences or shortages, and as requested based on organizational demands
• Communicates effectively with direct reports, supervisors, franchisees, insurance carrier partners, and all stakeholders within the organization 
  • Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications
• Coach franchises on opportunities to improve their estimating and documentation performance
• Provides assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and supports technical claim inquiries across the estimating/claim management platforms 
• Identify and communicate trends to Directors, Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders
• Provides trend analysis of internal performance to the supervisor and participates in problem-solving sessions to address gaps
• Provide support to the Director of Estimating and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success
• The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance
• Creates opportunities for team building through engaging meetings and events, strengthening the cohesiveness of the team, and creating the opportunity for a high level of support to the network
• Collaborates with other departments to create standard operating procedures and program guidelines
• Approve timecards for direct reports 
• Approves expense reports for direct reports
• Other duties as assigned.

 Competency – Knowledge, Skills, and Abilities: 

• Proficient use of a laptop and operating accessories
• Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
• Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage 
• Ability to lead and manage a team to move through reviews of varying job types, estimate severity, and complexity
• Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
• Ability to assertively embrace the continuous improvement model and provide feedb