Lifestyle Manager

Company Description

Our contemporary beachfront residences offer all the space and comforts of home, along with the amenities and services Auberge is renowned for. Luxurious one to five bedroom residences with contemporary flow-through floor plans featuring a full gourmet kitchen, 9’6” floor-to-ceiling windows and an expansive terrace or balcony with continuous glass railing to maximize ocean views. Indulge in world-class dining, a 6,000 square foot state-of-the-art fitness center, multiple pools with cabanas, Napa Valley Wine Room featuring Auberge’s best selections, and signature Cigar Lounge. Unparalleled luxury living on 450 linear feet of prime Atlantic Ocean beachfront, with the highest-quality contemporary finishes and touches. Museum-quality art, including pieces by master sculptor Fernando Botero, infuses energy and sophistication in the common areas.

Job Description

As the Lifestyle Manager at Auberge Beach Residences, you will lead the daily operations of the Front Desk and Lifestyle teams while serving as a key resource for residents, team members, vendors, and management. This highly visible leadership role is responsible for ensuring exceptional resident experiences through personalized service, proactive communication and operational excellence.

The Lifestyle Manager is instrumental in fostering a culture of hospitality, accountability, and engagement while maintaining the highest standards of service throughout the residential community. This role serves as the primary liaison for resident requests and concerns and plays a critical role in supporting community programming, team development, and day-to-day operations.

Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are:

• Lead and coordinate the daily operations of the Front Desk and Lifestyle teams.

• Ensure all service standards are maintained with a focus on personalization, consistency, and hospitality excellence.

• Serve as the primary point of contact for residents regarding requests, concerns, and service recovery, ensuring timely follow-up and resolution.

• Develop meaningful relationships with residents and proactively anticipate their needs to create exceptional residential experiences.

• Create and manage team member schedules to ensure appropriate staffing levels and operational coverage.

• Review and approve timecards, payroll adjustments, and attendance records through Dayforce.

• Train, mentor, and develop team members while fostering a positive and engaged workplace culture.

• Conduct interviews and participate in the recruitment and selection process for Front Desk and Lifestyle team members.

• Support the continued growth and development of the Lifestyle team, including oversight of Lifestyle Assistants and Porters.

• Conduct performance evaluations and administer employee coaching, counseling and disciplinary actions when necessary.

• Attend departmental and leadership meetings while serving as a liaison between management and frontline team members.

• Serve as Manager on Duty during evenings, weekends, and in the absence of the Director of Operations, responding to operational issues and emergencies as needed.

• Conduct routine property walkthroughs to ensure amenities, common areas, and resident-facing spaces consistently meet Auberge standards.

• Coordinate resident programming, social events, community initiatives, and communications, including the resident newsletter.

• Manage coffee service operations, including inventory control, vendor communication, equipment maintenance, and service scheduling.

• Maintain inventory levels for Front Desk and Lifestyle operations and coordinate purchasing activities as needed.

• Research, source, and meet with vendors to obtain proposals and pricing for resident events, property enhancements, and special projects.

• Prepare and submit purchase orders and invoices while ensuring compliance with accounting procedures.

• Reconcile departmental credit card expenses and maintain accurate financial records.

• Submit and process vendor payments in a timely and accurate manner.

• Monitor departmental expenses and identify opportunities to improve operational efficiency while maintaining service standards.

• Maintain confidentiality and security of resident information, records, and communications.

• Partner with leadership to continuously improve resident satisfaction, team member engagement, and departmental performance.

• Collaborate closely with Valet, Beach & Pool, Housekeeping, Security, and other service partners to ensure a seamless resident exper