Jobs and Careers

Quality Supervisor

Obetz, Ohio, United Statesfull_timeVerifiedPosted 21 May 2026

About the role

Who We Are

Born from a mission to make prescription eyewear affordable and accessible to everyone, Zenni Optical has been changing the way people see the world since 2003. With complete prescription pairs for adults and kids starting at under $10, we’ve grown into a global brand with over 51 million pairs of glasses sold — and counting!

Based in the San Francisco Bay Area, we're proud to be the Official Eyewear of the San Francisco 49ers, Boston Celtics, Monster Jam, Ghost Gaming, TSM, Major League Pickleball and more. We've also partnered with tastemakers and designers like Chase Stokes, Jrue Holiday, and George and Claire Kittle to bring our brand to life in bold, meaningful ways.

Innovation is at the heart of everything we do at Zenni — from our revolutionary EyeQLenz™ with Zenni ID Guard™ glasses to our cutting-edge VR Vision Screener, we're constantly exploring new ways to improve vision and enhance lives. For more information, please visit zenni.com/press .

Position Summary

The Quality Supervisor is responsible for leading quality operations within an ISO 13485–certified optical manufacturing laboratory. This role has initial responsibility to support the development and buildout, and the responsibility of ongoing management of the QA Testing Lab.

In addition to oversight of the non-conformance/breakage, execution of product and process quality audits, and overall quality compliance.

This position plays a critical role in establishing scalable, compliant testing capabilities that ensure optical products meet safety, performance, and regulatory requirements. The Quality Supervisor provides hands-on leadership, builds quality infrastructure, and partners cross-functionally to drive operational excellence and continuous improvement.

Key Responsibilities

QA Testing Lab Buildout, Process Development & Management

Support the initial buildout of the QA Testing Lab, including equipment layout and installation.
Develop, implement, and validate test methods and inspection processes for optical products, including (as applicable):

Optical performance (Rx accuracy, power verification, prism, axis)
Coating performance (adhesion, abrasion resistance, durability)
Surface quality (cosmetics, defects, haze)

Establish and maintain documented procedures, work instructions, and acceptance criteria in compliance with ISO 13485.
Define equipment qualification requirements (IQ/OQ/PQ where applicable) and ensure proper calibration and maintenance programs are in place.
Build and maintain data collection and reporting systems to ensure traceability, trending, and data integrity.
Lead staffing of the QA Testing Lab, including hiring, onboarding, training, and competency qualification of technicians.
Manage day-to-day lab operations, ensuring throughput, accuracy, and adherence to quality standards.
Ensure all lab activities comply with ISO 13485 requirements for monitoring and measurement of product.

Breakage Department Management (ISO 13485 Aligned)

Ensure proper identification, segregation, documentation, and disposition of nonconforming product.
Maintain full traceability and data integrity for all breakage and scrap activities.
Analyze breakage data and trends across surfacing, coating, finishing, and edging processes.
Drive root cause investigations and CAPA activities to reduce scrap and improve yield.

Process & Product Quality Audits (ISO 13485 Aligned)

Plan and execute internal audits in accordance with ISO 13485 requirements.
Audit manufacturing and inspection processes to ensure compliance with:

Approved procedures and control plans
Optical specifications and acceptance criteria
Risk management controls

Document audit findings and ensure timely corrective action and effectiveness verification.
Support external audits (ISO certification bodies, FDA inspections, customer audits).