HVA Client Executive Manager

Job Summary: The Manager for HVA Client Executives at FindLaw is responsible for leading and developing a team of Client Executives to ensure the achievement of client and revenue retention goals. This role involves strategic leadership, fostering a collaborative team environment, and ensuring alignment with organizational objectives. Key Responsibilities:
- Leadership and Development: Lead, mentor, and develop a team of Client Executives, fostering a culture of excellence and continuous improvement.
- Renewal Quota: Hold teams accountable to an average renewal quota of $3M against a set book of business, plus track to and monitor supportive retention metrics. 
- Deal Strategy: support and guide your team members and work cross-functionally to evaluate customer performance metrics and delivery of product fulfillment. 
- Performance Management: Set performance goals, conduct regular evaluations, and provide constructive feedback to ensure team members meet or exceed targets for client retention and revenue maintenance.
- Strategic Planning: Develop and implement strategies to optimize account management processes, driving efficient and effective client relationship management.
- Collaboration and Coordination: Facilitate cross-functional collaboration with Field Consultants and other FindLaw departments, ensuring seamless operations and alignment with company goals.
- Problem Solving: Address complex client issues and challenges, providing guidance and support to team members in developing solutions and action plans.
- Reporting and Communication: Oversee the preparation and presentation of account analytics and insights, ensuring timely updates to clients, stakeholders, and senior management. Qualifications:
- Bachelor’s degree required.
- Digital Marketing Experience preferred. 
- Minimum of 5 years of experience in client management, sales, or marketing, with at least 2 years in a managerial or leadership role.
- Proven track record of successful team leadership and client retention.
- Strong negotiation skills and ability to resolve conflicts effectively.
- Excellent communication and presentation skills, especially via telephone.
- Ability to multitask, prioritize, and manage a team in accordance with service level agreements.
- Understanding of digital marketing concepts and processes preferred.
- Experience or familiarity with the legal industry preferred. What’s in it For You? 
At Findlaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: 
- Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies. 
- Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development. 
- Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO). 
- Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities. 
- Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued. 
- Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions. 
- Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment. 
- Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike. 
  
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interv