Senior Manager, Lease Administration

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location:  Dallas, TX,Pittsburgh, Bedminster, NJ or Remote

Dallas, TX, Pittsburgh, PA or Bedminster, NJ are preferred locations for this position. If candidates are located in any of these areas, there would be an on-site requirement. Candidates located outside of these cities will also be considered.

JLL’s Lease Administration platform supports a diverse set of client needs from basic management of lease abstractions and critical dates to full financial management of landlord invoices and reconciliation audits.  We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.  The Senior Manager is responsible for overseeing and managing the on-site and remote work force to ensure the delivery of professional and quality lease administration Services.  Currently we are seeking a Senior Manager to join our global client-dedicated Lease Administration account team. 

Responsibilities

The individual must possess the ability to address and resolve any questions or issues regarding Client's operation or delivery of the Work with Client's Representative, including evaluating the existing workforce, interviewing, and hiring potential candidates. The Senior Manager position requires 10+ years of lease administration, retail lease

administration and/or equivalent contract administration / management experience. The Senior Manager must possess strong interpersonal and customer service skills for daily interactions; must demonstrate exceptional leadership skills, attention to detail and excellent written and verbal communication skills.  The Senior Manager will be responsible for managing multiple teams providing a full scope of Lease Administration services for clients including:  

• Serving as Executive Relationship manager and point of client escalation, attending meetings with Company's Representative or other Company personnel to discuss the Work, process improvements, system enhancements and/or special projects; 

• Communicating with the Jones Lang LaSalle Account Executive on important issues on on-going performance; 

• Assuming primary responsibility for client satisfaction of lease administration teams; 

• Overseeing the performance, career development and deliverables for as many as 6 internal teams through the supervision of multiple team Managers and/or Supervisors; 

• Assuming responsibility for timeliness and accuracy of client reporting, including compiling and/or comparing results of Key Performance Indicators (KPI's), no less than quarterly with Client’s Representative, and providing data analysis and recommendations if necessary;

• Ensuring account teams are complying with both Client and JLL internal controls and compliance steps, ensuring immediate mediation of errors and putting performance plans in place as necessary, and reviewing with Client’s Representative as required;

• Supporting Client M&A activity, working directly with the Client and Account Delivery Teams to ensure appropriate integration into the ongoing business structure;

• Working with LA team Managers and Supervisors to ensure knowledge sharing and cooperation between the teams and all employees. Encourage teamwork.  Support delivery teams to ensure or exceed all performance indicators, internal and client;

• Developing and implementing work methods and procedures, including written training documents;

• Documenting and sharing best practices and participating in efforts to document and strengthen internal controls and improve data quality;

• Collaborating with Global Compliance Manager and Americas Compliance team to ensure that business has appropriate risk management process in place, driving on going internal audit program and ensur