Principal Operations Strategy

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Responsible for providing strategic and tactical direction for many activities across Payment Services Transaction Risk. Will serve as a process improvement SME, oversee reporting, vendor management and program monitoring requirements to support best in class Transaction Risk and High Brand Risk programs. Ensures efficient and compliant operations while ensuring world-class customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Responsibilities

• Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.
• Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.
• Manages relationships with business partners, including vendors, and management of system-related projects from idea to implementation.
• Serves as the primary liaison between business technology partners and operations teams.
• Ensures that sound operational processes and procedures are developed and documented.
• Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.
• Develops any necessary remediation plans and ensures their timely completion.

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor's Degree in Business, Sciences, or related field
• 6+ years of experience in Customer Service, Financial Services Operations or related
• In lieu of a degree, 8+ years of applicable line of business (Deposits, Personal Loans, Student Loans) or related experience

Preferred Qualifications

If we had our say, we’d also look for:

• Master's Degree in Business, Arts and Sciences, or related field
• CAMS Certification, other Compliance, Fraud, Audit, or related certification
• Intermediate SQL knowledge and/or experience managing rule requirements, documentation, and transaction monitoring strategy.

#li-cs1 #remote

Application Deadline:

The application window for this position is anticipated to close on Aug-11-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, rel