Quality Assurance and Professional Practices Program Manager, Internal Audit

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

The Audit Department is responsible for ensuring markets and centralized departments are in compliance with federal and state regulations, as well as internal policies and procedures. The Senior Analyst of Quality Assurance and Professional Practices is responsible for developing, implementing and managing a comprehensive Quality Assurance and Improvement Program (QAIP) through executing reviews of engagements, performing assessments related to department activities, leading the department in adhering to the IIA Standards and regulatory requirements, interacting with the external examiners, coaching and developing staff, and executing improvements through emphasis on quality, efficiency and effectiveness of operations. In this role, the Senior Analyst uses expertise in auditing principles and best practices, requires strong communication, analytical, attention to detail, collaboration and critical thinking skills to complete assigned test work and utilizes resources to research and understand different levels of risk and risk mitigation tactics. The Sr Analyst prepares audit reports for review by Audit management and for presentation to the Audit Committee.

What you will do

Quality Assurance and Improvement Program

• Strategic development and execution of a robust QAIP including, conducting research to identify changes and upcoming developments in applicable Standards, industry best practices, regulatory requirements, emerging trends within the field, and organizational developments to support and enhance the QAIP function, operating with minimal supervision
• Lead/Perform Quality Assessment reviews (vertical, horizontal, targeted, periodic interim assessments and other reviews) to assess the effectiveness and efficiency of internal audit processes, identify areas for improvement and recommend corrective actions
• Draft QAIP reports including the QA conclusions for the reviews performed and recommendations made
• Through ongoing QA delivery work, provide credible and value-added check and challenge, with a keen focus on risk, an understanding of Internal Audit’s product, function, coverage and methodology
• Identify appropriate actions to enhance the quality, effectiveness and consistency of department work done, including learning and methodology impacts and process changes
• Develop and/or enhance the Internal Audit Methodology including Policies, Procedures, Quality Assurance Program and conformance with the IIA Standards
• Provide day-to-day support and guidance to the audit teams on methodology-related matters by leveraging experience and professional judgement
• Establish, maintain and report on department Key Performance Indicators (KPIs) and lead effort to operationalize dashboard automation, improving department wide access and visibility
• Identify opportunities for continuous monitoring of internal activities, develop and maintain reporting of metrics through interactive dashboards for Audit Management use
• Coordinate and report the results of the periodic external Quality Assurance Review (eQAR)

Professional Practices

• Design and execute department and individualized training programs based on the outcomes of QAIP reviews, other observations or Audit Management requests, focusing on quality, consistency and effectiveness to enhance the skills and knowledge of the internal auditors
• Provide professional development support and guidance for department auditors
• Recommend process changes to Audit Management through conducting Client Evaluation Surveys
• Manage the department level issue management process including preparing periodic reports to the Audit Commi