Manager, Provider Relations

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role   

The Manager, Provider Relations acts as a player coach for implementation, coordination, and development of engagement strategies with key provider partners on behalf of Transcarent. This role will require developing strong relationships between Transcarent’s cross-functional teams and Provider Panel partners to facilitate responsiveness to meet member needs, communication to meet provider needs, and access to data to support enterprise sales and account management needs. The player portion of the role involves direct, hands-on task engagement that is critical to meeting the business needs and team goals. The coach part of the role involves direct management of a small team working on provider relations tasks.  

What you’ll do  

• Assume accountability for key provider relationships on behalf of the overall organization as needed, and managing a small team of provider relations executives and associates (about 6 people)
• Ensures the timely and effective communication internally and externally, as well as the resolution of open items related to providers 
• Troubleshoot and resolve items escalated by direct reports related to providers and their day-to-day interactions with Transcarent
• Manage reports via Salesforce that ensure case closures and on budget performance as needed
• Support the strategies of the Senior Vice President of Provider Relations, including the flow down for department goals into individual goals
• Assist in resolving billing errors by Centers of Excellence (COE’s) and collaborate with Transcarent revenue cycle & payment operations to resolve any claims or payment roadblocks 
• Manage relationship with facility administrators, physician practice leaders and key decision-makers within Provider Organizations as appropriate to meet Transcarent’s business needs.  
• Act as a single point of contact to establish and manage ongoing meetings with Providers to discuss operational and business updates  
• Lead the collection of information used to develop provider profiles that reflect all Transcarent COEs and contacts  
• Lead implementation of newly contracted providers   
• Support the communication of Transcarent initiatives, enterprise pipeline developments, and product updates to internal and external stakeholders  
• Develop and maintains relationships with key partners both internally and externally  
• Partner with providers to grow programs with a stron