Regional Manager - Hotel and EVS Senior

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.  Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach.  It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.   

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

Performs a variety of tasks including checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed. Responsible for the operation of a three shift Environmental Services Department. This position provides direct supervision, guidance and training to all EVS shift managers and team members in accordance with all approved policies, procedures, and standards to ensure the facility meets the highest standard of cleanliness.

Responsibilities:

Monitors day-to-day operations to ensure that the department is meeting goals and objectives, is following policies and procedures and is providing services effectively and efficiently; take corrective action as appropriate.

• · Supervises Agents handling calls ensuring that each is handled as per established guidelines; assists in the process as necessary.
• · Prepares and administers hotel forecasts and budgets as required. Reviews and acts to produce a healthy department Profit and Loss statement.
• · Approves and monitors Front Office expenditures.
• · Assists in establishing rates and selling strategies that maximize revenue.
• · Evaluates guest service through, service sequences, guest comment cards, internal shops, LRA Shop Reports, Clarabridge Reports and Online forums.
• · Responds to Customer Care guest and inquiries and Market metrix.
• · Controls room inventory to maximize occupancy.
• · Monitors room status in order to ensure check in and check out patterns are timely, and available rooms are utilized promptly by waiting guests.
• · Establishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service.
• · Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction while improving profitability.
• · Resolves guest and employee issues/disputes.
• · Reports on departmental financial performance explaining budget variances and performance.
• · Develops, implements, and participates in various committees addressing guest/employee issues.
• · Monitors key guest service indicators – surveys, comment cards, etc. establish trends; take appropriate action.
• · Monitors Front Office areas ensuring cleanliness and proper maintenance.
• · Works closely with Player Development to yield hotel inventory, maximize occupancy, and ensure rooms are being occupied by preferred players.
• · Promotes safety awareness to minimize work related injuries.
• · Ensures responsibility for maintaining Picks/Mix inventory and reports.
• · Monitors regret analysis closely, manipulating rates as necessary.
• · Creates and monitors group blocks.
• · Ensure the guests requests are completed within 10 minutes.
• · Provides support to others in the guest problem resolution process.
• · Oversee hiring, promotions, rewards, discipline, evaluations, transfers, and terminations.
• · Manage departmental budget, measure productivity and goal achievement and determine areas needing cost reduction and program improvement.
• · Ensure well maintain work areas and equipment that is free of safety violations
• · Responsible for team members complying with established safety precautions when using equipment and supplies.
• · Establish, implement, and administer department policies, procedures, objectives, and standards.
• · Inspect work performed to ensure that it meets specifications and established standards.

Qualifications:

•   High school diploma or GED; College degree preferred
• · Must project a professional and positive image.
• · Proven supervisory skills.
• · H