Scheduled Hours

40

Position Summary

Prepares and maintains exam rooms, prepares charts, obtains records/information; assists with patient flow and ensures effective delivery of patient care and service for the clinical office.

Job Description

Primary Duties & Responsibilities:

Patient Care

• Interacts directly with patients in clinic setting and completes routine tasks that may include obtaining vital signs, phlebotomy, completion of tests and verification of medications.

Communication and Documentation

• Directs the patient's flow assisting with various procedures/treatments and completes various documentation including requisitions.

• Routes phone messages, patient questions to the appropriate personnel.

• Assists with care coordination performing tasks such as calling patients with test results, scheduling, assisting with return calls and admissions; monitors new and returning patient contacts.

• Completes various paperwork.

• Answers basic questions regarding treatments, diagnosis and/or procedures.

Equipment and Supplies

• Monitors supply inventory, ensures adequate supplies on hand, equipment or garments are available and that all meets required compliance standards.

• Cleans and stocks exam rooms and sterilizes equipment.

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross training programs according to established standards and Washington University policies.

• Complies with OSHA, state and federal regulatory sources/standards.

• Participates in quality improvement activities to ensure appropriate clinical outcomes.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

• Exposure to blood-borne pathogens.

• Requires protective devices.

• Patient care setting.

• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.

• Typically standing or walking.

• Typically bending, crouching, stooping.

• Repetitive wrist, hand or finger movement.

• Occasional lifting (25 lbs or less).

Equipment

• Office equipment.

• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Patient Care Support (1 Year)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements). 

Preferred Qualifications:

• Some healthcare training or coursework.

Preferred Qualifications

Education:

Vocational Diploma - specific trade or career - Medical Assistant

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Relevant Experience (3 Years)

Skills:

Anatomy, Effective Written Communication, Electronic Medical Records (EMR), Healthcare Service, Interpersonal Communication, Medical Terminology, Oral Communications, Patient Interactio