Assistant Director of Rooms

Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.

This is an expanded leadership role that builds on the Executive Housekeeper position, adding Rooms Division oversight and cross-functional coordination, while maintaining direct accountability for Housekeeping operations. This role bridges departments to ensure consistency in service delivery, alignment in guest experience standards, and development of a cohesive Rooms team. The added scope comes with increased responsibility and compensation, designed as a growth opportunity within the organization.

Key Responsibilities:

• Oversee day-to-day operations of the Rooms Division, with a focus on service consistency, efficiency, and team development.
• Maintain direct leadership of the Housekeeping department while supporting the Front Office Manager and Guest Services team through collaboration and aligned standards.
• Partner with department leaders to ensure goals, guest service strategies, and training efforts are unified and effective.
• Monitor guest feedback and analytics to identify trends and implement service-focused improvements.
• Assist with labor planning, forecasting, and scheduling across the Rooms Division.
• Support inventory management, room-related reporting, and operational compliance with design standards and group policies.
• Participate in P&L reviews and budget planning discussions.
• Foster a culture of accountability and teamwork by leading with the organization’s four core values.

Qualifications:

• Proven ability to coach, motivate, and develop cross-functional teams.
• Strong knowledge of housekeeping operations, front office systems, and guest service standards.
• Proficiency in Opera PMS and related rooms systems.
• Experience interpreting guest feedback and analytics to drive service improvements.
• Demonstrated success in high-touch, detail-oriented environments.
• Solid understanding of rooms financials, forecasting, and cost control.
• Excellent problem-solving, communication, and organizational skills.

Benefits

At Lyle Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• 10 Days Vacation - Plus every year an extra day

• Company Paid Life Insurance 1.5X annual salary

• Employee Assistance Program

• Referral Incentive

• 401K with 5% Match

• Training and Development Programs

• Additional perks via United Healthcare

• Complimentary Employee Meals

• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC